ESSENTIAL FUNCTIONS:

• Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
• Maintain the highest level of associate/guest relations
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
• Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
• Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
• Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
• Resolve guest issues and ensure follow-up as needed with the guest and applicable department
• Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
• Perform reservation functions including entering and updating group files
• Attend departmental stand-up meetings on an as needed basis
• Assist in keeping the front desk area clean, stocked, and organized
• Assist with room deliveries or guest/visitor requests on an as needed basis
• Maintain a positive and collaborative working relationship with front office associates and all departments
• Enthusiastically collecting guest feedback and communicate to appropriate leader
• Complete additional tasks as assigned by Supervisors or Director