Receptionist at Total Rehab LLC – Utica, New York

About Us:

We are a busy, patient-focused medical office specializing in pain management. Our dedicated team of healthcare professionals provides compassionate care to patients managing acute and chronic pain. We are looking for a reliable, professional, and detail-oriented Receptionist to join our front office team and help create a welcoming environment for our patients.

Position Summary:

The Receptionist is the first point of contact for patients, visitors, and vendors. This role requires excellent customer service, organizational, and communication skills to ensure smooth daily operations in a fast-paced medical environment.

Key Responsibilities:

· Greet patients and visitors with professionalism and warmth

· Answer and route phone calls promptly and accurately

· Schedule, confirm, and manage patient appointments

· Verify insurance information and collect co-pays and balances

· Maintain accurate patient records and update demographics

· Assist patients with intake paperwork and guide them through check-in/check-out processes

· Communicate effectively with medical staff to coordinate patient flow

· Handle confidential information in compliance with HIPAA regulations

· Perform general administrative tasks including filing, scanning, and correspondence

Qualifications:

· High school diploma or equivalent required; college preferred

· Prior medical office or receptionist experience strongly preferred

· Knowledge of medical terminology, insurance verification, and EMR systems is a plus

· Strong interpersonal skills with a focus on patient care and customer service

· Ability to multitask and stay organized in a busy environment

· Proficient in Microsoft Office and comfortable with computer-based scheduling systems

· Professional appearance and demeanor

What We Offer:

· Competitive pay based on experience

· 401K

· Health, dental, and vision insurance options

· Paid time off and holidays

· Opportunities for growth and training within a supportive team