Job Summary: Provides indirect patient care in the office/clinic setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff and the medical staff. Participates in performance improvement activities.

Job Duties and Responsibilities:

• Registers all patients, gives new patients medical forms to complete.
• Verifies patient demographic, employment and insurance information.
• Explains billing policies, collects co-payments and procedures for self-pay patients.
• Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
• Makes referral appointments to specialty physicians.
• Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
• Makes diagnostic testing appointments.
• Photocopies patient schedule sheets each day, prepares charts for new patients.
• Maintains daily patient log, referral and diagnostic logs.
• Collects payments and writes receipts.
• Maintains a good working relationship with office/clinic staff members and physicians.
• Performs other duties as assigned.

Professional Requirements:

• Adheres to dress code standards; appearance is neat and clean.
• Completes annual education requirements.
• Maintains regulatory requirements, including all state federal and CMS regulations.
• Reports to work on time and is scheduled; completes work within designated time.
• Wears identification while on duty, uses computerized time system correctly.
• Completes in-services and returns in a timely fashion.
• Attends staff meetings; reads and returns staff meeting minutes.
• Maintains and ensures patient confidentiality at all times.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, vision, core values, ethics and goals of the office/clinic.
• Actively participates in the department’s quality improvement CQI activities, attends committee and management meetings, as appropriate .
• Performs department in-services.
• Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.
• Represents the organization in a positive and professional manner.
• Ensure compliance with policies and procedures regarding department operations, fire, safety and infection control.

Regulatory Requirements:

• High School Graduate or equivalent.
• One year experience in office setting or hospital setting.
• Experience with billing and insurance preferred.