Position Scope:

The Receptionist provides comprehensive administrative and front desk support to ensure efficient operation of the office. This role greets and directs visitors, manages incoming communications, assists managers and employees, performs clerical duties, and maintains accurate records to support organizational goals.

Essential Job Functions:

• Greets visitors, obtains names, and directs them to the appropriate person or destination.
• Manages incoming calls and handle inquiries using Teams.
• Communicates effectively with internal and external customers both in person and over the phone.
• Manages incoming calls, emails, and all forms of correspondence.
• Prepares various items for mailing and/or internal distribution.
• Collects and distributes faxes.
• Maintains filing systems and ensures accurate record keeping.
• Performs various other clerical duties as requested.

Knowledge and Skill Requirements:

• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams/Landis Attendant Console).
• Knowledge of word processing, spreadsheets, and company specific programs where applicable.
• Excellent verbal and written communication abilities.
• Ability to handle confidential information with discretion.
• Detail oriented with strong problem solving skills.

Preferred Qualifications:

• Experience in administrative support within construction, heavy equipment, industrial, or related environments.

Education Requirements:

• High school diploma or equivalent required.

Preferred Experience and Skills:

• 2+ years of administrative experience in a corporate or industrial setting.
• Ability to multitask and prioritize in a fast paced environment.
• Strong interpersonal skills for working with internal teams and external clients.

Leadership Responsibilities:

• No direct supervisory responsibilities; may provide guidance to temporary staff or interns.

Physical and Mental Requirements:

• Ability to sit for extended periods and work at a computer.
• Occasional lifting of office supplies up to 20 lbs.
• Mental focus required for handling multiple tasks and deadlines.

Work Environment:

• Standard office environment with frequent interaction with employees, visitors, and callers.

Why Stowers Machinery? At Stowers Machinery, you’re not just taking a job—you’re joining a team that powers progress across East Tennessee as a trusted Caterpillar dealer. We invest in our people with hands-on training, clear career paths, and opportunities to grow across departments. You’ll work alongside experienced teammates who value safety, teamwork, and doing things the right way—while making a real impact on customers and communities.

What You’ll Get (Benefits & Perks):

• Competitive pay + company performance incentives
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Paid time off + holidays
• Ongoing training and career development
• Opportunities for internal growth and advancement
• Employee recognition programs
• Supportive, team-first culture

If you’re looking for a place where your work matters, your skills keep growing, and your team has your back—Stowers is it!

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Stowers Machinery Corporation reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

I have read and understand the expectations outlined in this job description in its entirety. I will abide by the job description and its expectations. I understand the physical demands of my job and I understand the work environment of my job.