SUMMARY: A medical receptionist position responsible for maintaining the front office and representing the practice with professionalism. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests, placing outbound calls to patients, and handling all administrative tasks with a positive attitude (to include patient check-in, check-out, receiving payments, and answering telephones)

DUTIES AND RESPONSIBILITIES:

• Answer Phone calls in a polite manner
• Schedule/Reschedule appointments (check blood thinner and pre authorizations)
• Check patients in (Scan Documents and IDs, Collect Payments, scan follow-up paperwork)
• Balance cashbox at the end of the day
• Print Out Follow-Up paperwork at the end of the day
• Tidy up lobby at end of day (and as needed)
• Check Mail
• Scan and Fax documents as needed
• Turn in deposit on a weekly bases
• Other tasks as assigned

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Computer skills preferred: (eClinicalWorks; Microsoft Office Suite)

Other skills required:

• Polite Demeanor
• Attention to Detail
• Excellent Communication Skills
• Organizational Skills

COMPETENCIES:

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand

• Occasionally required to walk

• Frequently required to sit