Position Title: The Only Facial Client Experience Liaison - Receptionist

Location: Corporate Office

Job Type: Part Time and Full Time Available, Approx 25-35 Hrs (Evenings and Weekends Required)

Reports To: Director of Client Experience

Job Overview:

The Only Facial Receptionist is one who is dedicated and focused, who excels at prioritizing; completes multiple tasks while maintaining a calm and welcoming spa atmosphere with every phone call answered. Graceful and compassionate in greeting and booking clients; discreet and effective communicator. Focuses on driving productivity by leveraging strong front office management skills while maintaining strong working relationships with all team members and clients.

Key Responsibilities:

• Answer and direct incoming calls for all 11+ store locations.
• Schedule appointments and manage the booking system efficiently.
• Greet clients warmly and provide exceptional customer service.
• Run reports and follow up messaging for all store locations.
• Handle client inquiries and resolve any issues in a professional manner.
• Maintain a clean and organized reception area.
• Assist with administrative tasks as needed, including filing and data entry.
• Collaborate with team members to ensure a seamless experience for clients.
• Support marketing efforts by assisting in the organization of holiday and promotion products, including, but not limited to creating gift boxes.

Qualifications:

*High school diploma

• Previous experience as a receptionist or in a customer service role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using phone systems and basic computer software.
• Flexibility in an ever changing and adapting environment.
• Positive attitude and a passion for skincare and wellness.

Benefits:

• Competitive pay
• Complimentary facials
• Employee discounts on Vivant Skin Care products
• Opportunities for professional development and advancement