Role Description:

As a first point of contact for our patients, the Front Office Receptionist has a critical impact on positive patient experience. You will be responsible for duties involving scheduling for consults, pre and post op, changing and cancelling appointments, day-to-day operations of the facility telephone, greeting patients and assisting with necessary admitting paperwork, and other administrative duties as assigned.

Key Responsibilities

• Schedules all procedures to be performed in facility including preoperative appointments, patient needs, and physician’s block time.
• Follows scheduling form to obtain all necessary patient demographic, health, and insurance information from physician’s office.
• Follows procedure for notification of changes in the schedule (e.g., cancellation, rescheduling).
• Enters and maintains patient demographic and insurance information in computer.
• Maintains documentation for all medical staff members to ensure appropriateness of scheduled procedures and provide notification in advance of licensure/certification lapses.
• Maintains privacy and confidentiality of individuals and health information.
• Serves as telephone operator for facility, responsible for correct routing of incoming calls, taking accurate messages when unable to connect to requested party.
• Performs reception duties as necessary, including greeting patients, printing, and providing necessary paperwork.
• Performs office/clerical duties as needed.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 years’ experience in a medical office.
• Experience with multi-line phone system.
• Ability to constantly move about inside the facility to access file cabinets, office, machinery, medical equipment, and patients.
• Strong customer service skills.
• Cooperative work attitude toward and with co-employees, management, patients, visitors, and physicians.
• Ability to multi-task and prioritize daily responsibilities.
• Effective written and verbal communication.
• A high degree of professionalism, including attention to detail, organization, timeliness, and ability to follow instructions to complete tasks with minimal supervision.

Physical Requirements:

• All applicants must be physically able to satisfactorily perform the duties of the position.