The primary objective of the Client Care Coordinator is to provide excellent customer service to all who visit Prisma's integrated wellness clinic. This position performs various administrative tasks, such as answering phone calls, completing data entry, and managing appointments. The Client Care Coordinator approaches their responsibilities with a friendly and welcoming attitude and can multi-task and be detail-oriented in their work. This position is a team player focused on patient centered care, customer service, and a high-functioning standard of organization at the front desk.

The Client Care Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

Essential Functions

• Check in all clients and visitors for appointments and meetings.
• Answer incoming calls.
• Schedule appointments, as needed.
• Responsible for data entry of new and updated agency paperwork packets that have been completed by clients.
• Verification of insurances for patient appointments.
• Confirming appointments for providers.
• Responsible for scanning documents into EMR system.

We've got great benefits

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)
• Retirement savings

Minimum Qualifications

• High School graduate/GED
• Front office/customer service experience 2-3 years
• Demonstrated ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds
• All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion

Preferred Qualifications

• Experienced working in the medical/behavioral health fields and/or working with individuals with HIV/AIDS
• eClinicalWorks EMR Experience
• Bilingual in Spanish and English

Environmental Factors and Conditions/Physical Requirements

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Office environment, exposure to computer screens for lengthy periods of time.
• The position requires extensive use of computers using a standard computer keyboard.
• This position may require evening and occasional weekend work.
• While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• This position may require the employee to occasionally climb, balance, stoop, kneel, crouch, bend, or crawl.

Compliance Requirements

• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card
• Currently have, or are able to obtain within 30 days of employment, a clear TB test
• Currently have, or are able to obtain within 30 days of employment, a current flu vaccination
• Currently have, or are able to initiate within 30 days of employment, a Hepatitis-B primary vaccination series
• Currently have, or are able to obtain within 30 days of employment, a CPR certification

Equal Employment Opportunity

Prisma Community Care is an equal opportunity employer, and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or genetic information.

Send reasonable accommodation requests for medical or religious needs to Human Resources at hr@prismacare.org . Reasonable accommodations to allow the employee to carry out position duties will be discussed interactively with the employee based on their specific circumstances and the essential job functions of the position.