At Ironwood, care is personal—and so is our team culture. Our Scottsdale Cancer Center location is looking for experienced Front Office staff who value consistency, show up for their patients and coworkers, and are ready to build something long-term with a workplace where teamwork is the standard. Are you passionate about patient care and ready to make a difference in the lives of those battling cancer? Ironwood Cancer & Research Centers is for you! Apply directly at www.ironwoodcrc.com and click on Join Our Team at the bottom of the home page for all positions.

Position Summary:

Responsible for overseeing efficient front office check-in/out operations and delivering a consistently positive patient experience. Greets patients, assists with appointment scheduling, and coordinates paperwork, records requests, and new patient appointments for our Scottsdale location while providing excellent customer service and communication. This is a Monday–Friday position

Essential Duties and Responsibilities include:

Greets patients as they enter in a friendly and courteous manner. Collects payments and posts payments as requested by the Benefits Counselor and walk-in payments. Answers telephones and directs calls. Supports front office check-out procedures. Sends out testing procedures to outside facilities. Makes daily reminder calls and documents as verification. Monitors the fax server. Encounters paperwork into EMR system. Registers new patients; obtains all relevant demographic and insurance information. Requests and follows up on medical record requests prior to new appointment. Mails or emails new patient paperwork in a timely manner. Coordinates pre-appointment prep work for all new appointments.

Knowledge and Skills:

Must be willing to travel between Central & West Valley office locations with reliable transportation. Knowledge of insurance company’s procedures and policies. Knowledge of HIPAA rules & regulations preferred. Knowledge of governmental, legal and regulatory provisions related to collection activities. Proficiency in Microsoft Office, Word, Excel and Internet. Ability to use computer and office equipment. Excellent customer service skills. Excellent verbal and writing communication skills.

Education and Experience:

1-2 years’ medical experience required. Medical Oncology experience strongly preferred.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

Visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"