Community Manager (Affordable Housing)

The Community Manager will oversee all aspects of the management and operations of a large, affordable housing community. This includes managing a diverse team of 8+ employees, ensuring the smooth operation of the property, and providing excellent customer service to residents. The Community Manager will work closely with the General Manager and Regional Manager to ensure that the community operates efficiently and meets company goals, providing regular updates and collaborating on key decisions. The ideal candidate will have extensive experience in affordable housing and property management, with a proven track record of leading teams and delivering results in a high-volume, fast-paced environment.

Essential Duties

• Property Management: Oversee the daily operations of the community, ensuring the property is well-maintained and compliant with all local, state, and federal regulations related to affordable housing LIHTC and Section 8 compliance.

• Team Leadership: Supervise, mentor, and develop a team of 10+ employees, including maintenance staff, leasing agents, and administrative personnel.

• Resident Relations: Serve as the primary point of contact for residents, addressing concerns and ensuring satisfaction with the living experience.

• Budget & Financial Management: Develop and manage the property’s operating budget, monitor expenses, and work to ensure cost-effective solutions without compromising quality.

• Leasing & Marketing: Oversee leasing activities, including marketing the property, conducting tours, managing applications, and maintaining high occupancy rates.

• Compliance & Reporting: Ensure compliance with all affordable housing regulations, including annual inspections, rent calculations, and program requirements. Prepare and submit necessary reports for management and regulatory agencies.

• Maintenance & Operations: Work closely with the maintenance team to ensure timely and effective resolution of work orders and property maintenance needs. Ensure that the property is clean, safe, and well-maintained at all times.

• Crisis Management & Conflict Resolution: Address and resolve conflicts between residents, as well as manage any emergencies or critical issues that arise on-site.

• Experience: Minimum of 5 years of experience in property management, with at least 2 years of experience managing a large affordable housing community (800+ units).

• Leadership: Proven experience managing and motivating a diverse team of 10+ employees.

• Affordable Housing Knowledge: Strong knowledge of affordable housing regulations, including LIHTC (Low-Income Housing Tax Credit), HUD, and other relevant federal, state, and local programs.

• Communication Skills: Excellent verbal and written communication skills with the ability to engage residents, staff, and external stakeholders effectively.

• Problem-Solving: Strong ability to resolve conflicts, make decisions quickly, and handle crises in a calm and effective manner.

• Organization & Time Management: Excellent organizational and multitasking skills with the ability to prioritize and manage multiple responsibilities.

• Certifications: Certified Apartment Manager (CAM) or Accredited Residential Manager (ARM) certification.

• Software: Experience with property management software (e.g., Yardi) is a plus.

• Bilingual: Fluency in Spanish or another language is a plus, though not required.

• Full-Time, In-Person: This position requires a commitment to a full-time, in-person schedule at the property in Fairfax County, VA.

• Punctuality: The Community Manager is expected to maintain regular, consistent attendance and be punctual for all scheduled shifts. Timely arrival and adherence to scheduled work hours are essential to the effective management of the property and team.

• On-Call Availability: The Community Manager may need to be on-call for emergencies or urgent matters outside of regular business hours. Flexibility and responsiveness are key components of this role.

• Leave Requests: Requests for time off should be submitted in advance, in line with company policy, to ensure proper coverage for the property and the team.

• Property Management Software: Proficient in using property management software (e.g., Yardi, AppFolio, RentCafe) to manage leases, maintenance requests, and resident communications.

• Microsoft Office Suite: Strong proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, for creating reports, managing emails, and organizing documents.

• Data Management: Ability to accurately input, manage, and analyze property-related data, including financial information, maintenance logs, and resident records.

• Communication Tools: Familiarity with email, digital communication platforms, and social media for resident engagement and marketing.

• Basic Troubleshooting: Comfort with basic troubleshooting and coordination with IT support for technology-related issues.

• Must be capable of physically accessing all exterior and interior areas of the property and amenities, including navigating stairs, hallways, and various common spaces.

• Ability to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance.

• Ability to stand, walk, and/or sit for extended periods of time as required by the demands of the job.

• Must have the physical stamina to conduct property inspections, oversee maintenance activities, and perform other necessary tasks related to property management.

• Maintain a commitment to ongoing personal and professional development by actively participating in career path activities and training opportunities provided by the corporate office.

• Pursue growth through both internal and external resources, including industry certifications, workshops, webinars, and seminars to stay current with property management trends, affordable housing regulations, and leadership best practices.

• Take initiative in enhancing skills and knowledge to continuously improve job performance, advance in the company, and contribute to the overall success of the property.

Pratum prides itself on offering a competitive salary and a comprehensive benefits package that supports the health and well-being of our employees. Our extensive, market-competitive health and welfare benefits include:

• Medical, Dental, & Vision Insurance

• Paid Vacation & Holidays

• Paid Personal/Sick Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term and Long-Term Disability Insurance

• Supplemental Life Insurance (Self, Spouse, Child[ren])

• Retirement Savings Plan with company match

We are committed to providing a rewarding work environment with a focus on supporting our employees' professional and personal growth.

This role is exempt and has an anticipated annualized base salary range of $65000 - 75000 for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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