Leasing Agent – Multi-Family Communities

M. Shapiro Real Estate Group is a growing, customer-focused property management company committed to providing exceptional living experiences for our residents. We are seeking an energetic, sales-driven, and service-oriented Leasing Consultant to join our team.

The Leasing Consultant serves as the first impression of our community and plays a key role in driving occupancy, resident satisfaction, and community success. The ideal candidate is personable, organized, detail-oriented, and passionate about delivering outstanding customer service while achieving leasing goals.

The Leasing Consultant is responsible for marketing and leasing apartment homes, providing exceptional customer service to prospective and current residents, and supporting the day-to-day operations of the leasing office. This position works closely with the Property Manager to ensure occupancy goals, resident retention, and operational excellence are achieved.

Job Duties

Essential Responsibilities

• Greet prospective residents and provide professional, personalized community tours.

• Respond promptly to telephone, email, online, and walk-in leasing inquiries.

• Conduct follow-up with prospects to maximize lease conversions and achieve occupancy goals.

• Prepare, process, and execute lease agreements, renewals, notices, and other leasing documentation.

• Complete resident move-in and move-out procedures, including orientations and inspections.

• Maintain accurate knowledge of apartment availability, rental rates, floor plans, amenities, and current leasing specials.

• Utilize property management software to maintain prospect traffic, resident files, lease information, and reporting.

• Ensure all leasing files and resident documentation are complete, accurate, and compliant with company policies and Fair Housing regulations.

• Assist with lease renewals and resident retention initiatives.

• Coordinate with the maintenance team to ensure vacant apartments are market-ready and meet company presentation standards.

• Perform regular inspections of vacant units throughout the turnover process.

• Monitor the appearance of the leasing office, model units, clubhouse, and community amenities to maintain a welcoming environment.

• Assist with community marketing initiatives, resident events, outreach marketing, and social media efforts as directed.

• Accept rental payments and accurately process resident transactions when applicable.

• Assist in monitoring delinquent accounts by communicating professionally with residents regarding outstanding balances.

• Prepare daily, weekly, and monthly reports as requested by management.

• Assist with opening and closing the leasing office, balancing petty cash, and making bank deposits when required.

• Build positive relationships with residents by responding promptly and professionally to questions, concerns, and service requests.

• Maintain confidentiality of resident and company information.

• Perform additional duties as assigned to support the needs of the community.

Job Requirements

• Associate degree preferred or equivalent combination of education and experience.

• Minimum of 1-2 years of leasing, property management, customer service, hospitality, or sales experience preferred.

• Affordable Housing, Section 8, LIHTC, and/or MSHDA experience is preferred.

• Previous experience with Yardi, Rent Manager, or similar property management software is preferred.

• Strong sales aptitude with the ability to build rapport and close leases.

• Excellent customer service and interpersonal skills.

• Strong verbal and written communication skills.

• Highly organized with exceptional attention to detail.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Ability to prioritize multiple tasks in a fast-paced environment.

• Professional appearance and positive attitude.

• Reliable transportation and ability to travel locally between communities if needed.

Knowledge, Skills & Abilities

• Strong customer service mindset with a hospitality-focused approach.

• Ability to maintain confidentiality and professionalism.

• Excellent problem-solving and conflict resolution skills.

• Ability to work independently while contributing to a collaborative team environment.

• Knowledge of Fair Housing laws and leasing best practices.

• Ability to effectively market apartment homes and achieve leasing goals.

Physical Requirements

• Ability to walk apartment communities, including climbing stairs throughout the workday.

• Ability to stand, sit, bend, and lift up to 25 pounds occasionally.

• Ability to tour apartments and amenities with prospective residents.

• Ability to use a computer and standard office equipment for extended periods.

Reporting Relationship

• Reports directly to Leasing Manager or Community