** This is a full-time, hybrid role based in the Denver metro area. The position includes weekly in-office work and regular time in the field supporting tenants and property partners. **

About Housing Connector:

Housing Connector is a tech-powered nonprofit on a mission to transform housing access for those who need it most. We partner with property owners to address financial and resident-related challenges, helping open doors to more individuals and families in need. Through our Zillow-powered marketplace, we streamline the housing search process for case managers and housing providers, making it easier to find the right homes for their clients.

We believe no unit should sit vacant while people need a home. Our collaborative approach ensures both properties and residents can thrive, creating outcomes that are sustainable and impactful. Recognized as a World Changing Idea by Fast Company and named one of the Best Places to Work by Puget Sound Business Journal, we’ve generated millions in revenue for property partners and helped thousands of people secure stable housing.

Join us in revolutionizing housing access and be part of a team that's making an impact where it truly matters.

Position Summary:

As a Housing Stability Specialist, you’ll play a critical role in helping tenants maintain stable housing in the two years after move-in. This role focuses on both crisis response and proactive tenant support, helping prevent and resolve challenges that could otherwise lead to eviction or housing loss.

You’ll work directly with tenants, property staff, and community partners to mediate issues, coordinate services, ensure clear communication, and deliver responses. You’ll also collaborate closely with the broader Stability Support team in Colorado to manage a high volume of support tickets and build sustainable, trust-based relationships across our network.

This role is well-suited for someone who brings empathy, sound judgment, and strong follow-through, and who is comfortable working in dynamic, sometimes urgent situations while maintaining clear boundaries and strong documentation practices.

Critical Job Functions

The following describes the essential functions of the role and is not an exhaustive list of duties.

• Conduct proactive check-ins with tenants to monitor housing stability, identify early warning signs, and support with stabilizing interventions for those at risk of housing disruption after rapid rehousing ends.
• Coordinate with property partners and community partners to address tenancy challenges such as nonpayment, lease violations, maintenance concerns, safety concerns, and neighbor conflicts.
• Work one-on-one with Housing Connector residents to identify and meet stability-related goals (e.g., tenant education, employment, financial wellness, mental health, and basic needs).
• Support tenants in accessing and navigating community resources to promote long-term independence, reduce tenancy risks, and build a sustainable support network.
• Respond to stability tickets and troubleshoot housing concerns in partnership with the Stability Program Manager, acting as a liaison between case managers, residents, and property teams.
• Provide housing stability support onsite at designated properties using a client-centered, culturally responsive, and trauma-informed approach.
• Support crisis de-escalation in collaboration with onsite teams when challenging situations arise.
• Actively support continuous improvement by identifying communication gaps, recommending process changes, and contributing to team learning.
• Manage multiple priorities in a fast-paced environment with strong attention to detail, the ability to work independently, and maintain strong professional boundaries.

Skills and Qualifications

• 3–5 years of relevant experience in case management, housing stabilization, or nonprofit social services
• Experience supporting individuals with behavioral health challenges, substance use recovery, or complex housing needs
• Strong conflict resolution, mediation, and crisis management skills via phone, email, and in person
• Ability to build trust across diverse populations and maintain clarity in complex, cross-functional situations
• Technologically proficient in tools like Salesforce, MS Office Suite, and Slack
• Highly organized with strong documentation habits and follow-through
• Demonstrated ability to manage competing priorities and adapt in a fast-paced, reactive environment
• Commitment to equity, empathy, and long-term housing success

Preferred

• Training in trauma-informed care or motivational interviewing
• Prior experience with housing programs, resource navigation, or community-based services
• Culturally responsive approach to working with people of all races, genders, sexual orientations, income levels, and lived experiences
• Background in social work, mental health, or substance use counseling

Work Environment & Schedule

This role follows a standard Monday through Friday schedule during regular business hours. The position is not on-call and does not require routine evening or weekend work.

This is a hybrid, salary non-exempt role based in the Denver metro area. The position includes regular in-office collaboration in Littleton and in-person meetings with tenants, property partners, and community organizations as needed.

The role is expected to work approximately 40 hours per week. Occasional overtime may be required based on tenant needs or urgent housing issues and will be compensated in accordance with state and federal law.

Local travel is required to support tenants onsite and attend meetings. A valid driver’s license, access to a reliable vehicle, and current auto insurance are required.

This position requires the ability to remain stationary for extended periods, operate standard office equipment, and move throughout apartment buildings or properties that may not be fully accessible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What We Offer

Housing Connector offers a comprehensive benefits package designed to support employee well-being, equity, and professional growth, including:

• Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
• Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
• Extensive Holiday Schedule – Including a full week off in December.
• Paid Parental Leave – Supportive leave options for families.
• Employee Assistance Program (EAP) – Confidential resources for personal support.
• Life Insurance – Financial security for you and your loved ones.
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
• 401(k) with Employer Match (6%) – Invest in your future.
• Professional Development Stipend – Annual stipend ($500) to enhance your skills.

Housing Connector is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.