POSITION DESCRIPTION

TITLE:

Assistant Community Manager

DEPARTMENT:

Sales

REPORTS TO:

Community Manager

FLSA:

Non-Exempt

WORK SCHEDULE:

Full Time

Pay:

$22

TRAVEL REQUIRED:

No

LOCATION:

CO On-site

MANAGEMENT:

Yes

EEO:

First/Mid-Level Officials or Managers

JOB FAMILY:

First/Mid-Level Officials or Managers

A Little About Us:

Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible.

About Your Role:

This is a hands-on, full-time position with day-to-day duties that include leasing, marketing, resident management, revenue, and customer service goals are met for the property. The Assistant Community Manager’s role is to support the leasing staff and the Property Manager by providing guidance and taking action as necessary to ensure residents are happy and that all property goals are achieved. The Assistant Community Manager is always willing to take an active role in sharing tasks assigned to the leasing team or Property Manager as needed in order to ensure success.

Essential Duties and Major Responsibilities:

• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site.
• As a customer service expert, the Assistant Community Property Manager quickly responds to all complaints, questions, and requests, rushing forward to address and resolve all issues.
• The Assistant Community Property Manager seeks help from the Community Manager and/or maintenance staff to quickly resolve issues as required to ensure resident satisfaction.
• Directs leasing team to assure that all leads are responded to quickly and professionally, achieve occupancy goals at or above budget expectations.
• Verifies that all incoming traffic has been logged using the resident management software and that all follow-up contacts have been completed each day.
• Possesses superior product knowledge, including pricing and availability, specific floorplan information, and details of property amenities and common areas.
• Maintains excellent awareness of the local market and completes all market surveys as required.
• Has working knowledge of the local community, including local schools, business, and events.
• Ensures that renewal offers are delivered timely and works to bolster resident retention.
• Takes the lead in organizing community events, works to foster a strong sense of resident appreciation.
• Oversees collection of rents, assuring that monies are posted timely, late fees are collected, and evictions are filed on schedule.
• Manages resident delinquency, working with past due residents to collect required payments, and pushing overdue files to collections, as necessary.
• Monitors online reviews, social media, the property website(s), and all advertising for accuracy.
• Strives to learn the Community Manager’s role and is capable of confidently filling in for the community manager when needed.
• Assist with other duties as assigned.

Education:

• High school diploma or equivalent is required.

Type of Experience Needed to be Successful:

• 3+ years of experience in property management is required.

Specialized Skills:

• Proficiency in Microsoft Excel and Word, and proficiency in property management software
• Excellent customer service skills.
• Experience in social media and technology.
• Ability to act independently and make decisions.
• Excellent verbal and written communication skills.
• Flexibility to work weekends, overtime, and other unscheduled time if needed.

Supervisory Expectations:

Directly supervises one or more employees. Carries out supervisory responsibilities following the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Independence of Action:

Results are defined; the incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow. Although precedents may exist, supervisor/manager provides broad guidance and overall direction.

Physical Demands and Work Environment:

• The work environment is the typical property management and office environment. The employee must have a valid driver’s license, a clean driving record, maintain current vehicle insurance, and be able to pass insurance guidelines for drivability. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with clients. Must have a valid driver’s license, clean driving record, maintain current vehicle insurance, and be able to pass insurance guidelines for drivability.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 15 pounds and should do so soundly and safely. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Hours:

Company Hours

This position works 9:00 AM to 6:00 PM. Hours vary and are dependent on business needs.

40-Hour Work Week

This position requires flexibility to work weekends, overtime, and other unscheduled time as needed.

Evenings/Weekends/OT

Assigned Schedule to be discussed during the interview process. As needed to satisfy the requirements of the position.

Drivers license is required

Core Competencies:

• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.
• Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Planning and Organizing – Prioritizes and plans work activities; uses time efficiently.
• Personal Appearance – Dresses appropriately for position; keeps self well groomed.