Jake's Heating, Air & Plumbing | Knightstown, IN | Full-Time

Jake's Heating, Air & Plumbing is growing, and we're looking for an experienced Residential Service Plumber who knows their craft, thinks on their feet, and knows how to turn problems into solutions.

We're not looking for someone who just shows up, fixes a leak, and heads to the next call. We want someone who takes ownership, digs deeper, builds trust with homeowners, and knows how to deliver results.

Someone who's confident in their skills, takes pride in their work, and understands that great service is about more than just fixing what's broken.

If you're motivated, goal-driven, and ready to take your plumbing career to the next level, we want to talk to you.

• Diagnose Like a Pro: Troubleshoot residential plumbing issues, identify the root cause, and provide effective, long-term solutions.
• Own Your Calls: Take charge of your service appointments, manage your time, and deliver quality work from start to finish.
• Fix It Right: Perform residential plumbing repairs, replacements, and installations, including water heaters, fixtures, toilets, faucets, water lines, and other plumbing systems.
• Spot the Opportunity: Recognize when a repair isn't the best long-term solution and confidently recommend appropriate replacement or upgrade options.
• Build Trust, Deliver Results: Connect with homeowners, explain your findings, and help customers make informed decisions about their plumbing needs.
• Present Solutions with Confidence: Provide accurate estimates, explain available options, and confidently ask for the customer's approval to move forward.
• Think on Your Feet: Troubleshoot challenging situations, solve problems, and find ways to keep jobs moving.
• Stay One Step Ahead: Identify potential plumbing concerns before they turn into bigger problems and communicate recommendations clearly.
• Work as a Team: Partner with dispatch, plumbing installation, and leadership to keep service calls running smoothly.
• Stay Accountable: Document service calls, findings, estimates, materials, and completed work accurately in our CRM.
• Represent Jake's: Maintain a professional appearance, respect customers' homes, and deliver a great experience on every call.

• Residential plumbing service experience required.
• Plumbing license preferred, but not required.
• Strong knowledge of residential plumbing systems, diagnostics, repairs, and replacements.
• Experience troubleshooting water heaters, fixtures, water lines, toilets, faucets, and other residential plumbing equipment.
• Confidence communicating with homeowners and explaining repair and replacement options.
• Strong problem-solving skills and the ability to make informed decisions in the field.
• A competitive, goal-driven mindset with a desire to improve and succeed.
• Someone who takes initiative, works independently within their qualifications, and doesn't need to be micromanaged.
• Strong customer service skills and the ability to build trust and lasting relationships.
• A positive attitude, strong work ethic, and willingness to keep learning.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete a background check and drug screening.

Bottom line? We want someone who doesn't just fix the problem. They take ownership, find the right solution, and deliver an experience that keeps customers coming back.

• An active plumbing license or relevant trade certifications.
• Experience with tankless water heaters, water softeners, sump pumps, and residential plumbing upgrades.
• Strong experience presenting repair and replacement options to homeowners.
• Familiarity with ServiceTitan or similar field service software.
• A proven track record of meeting performance goals while maintaining high customer satisfaction.
• Experience identifying additional plumbing needs and recommending appropriate solutions.

• Competitive Pay Based on Experience & Skills – Your knowledge, experience, and workmanship matter.
• Performance-Based Earning Opportunities – Opportunities to earn more through strong performance and results.
• Steady Service Calls – Consistent opportunities to put your skills to work and help homeowners.
• Ongoing Training & Development – Keep sharpening your technical skills, communication, and customer service abilities.
• Career Growth Opportunities – Grow with a company that's continuing to expand its plumbing department.
• A Team That Wants to Win – Work alongside people who take pride in their performance and push each other to improve.
• An Established Company – Join a residential home service company that's been serving homeowners since 2006.

Since 2006, Jake's Heating, Air & Plumbing has built its reputation on quality workmanship, dependable service, and taking care of homeowners.

But we're not interested in standing still.

We're focused on building a stronger plumbing department, improving performance, and creating opportunities for technicians who want to grow.

We believe great service plumbers do more than turn wrenches. They solve problems, build relationships, recognize opportunities, and help homeowners make confident decisions.

We want people who bring energy, accountability, and determination to every service call. People who take initiative, find solutions, and understand that great customer service and strong performance go hand in hand.

We don't just fix plumbing problems. We find solutions, build trust, and get results.

If you're an experienced Residential Service Plumber who knows how to diagnose problems, connect with homeowners, and take ownership of every call, we want to talk.

We're looking for someone who's ready to bring their skills, take control of their performance, and help build a winning plumbing service team.

A plumbing license is a plus, but your experience, skills, and drive are what matter most.

Bring your skills. Bring your confidence. Bring your drive. We'll bring the opportunity.

Apply today and let's get to work.