Summary/Objective

The Patient Access Coordinator II is responsible for efficiently managing patient interactions at Check Out, scheduling procedures, maintaining patient records, and ensuring a positive patient experience in a gastroenterology physician's office. This role involves a range of tasks including entering demographic information, scheduling appointments, handling communication, and adhering to relevant regulations and procedures.

Essential Functions

• Schedule upcoming procedures, visits, and radiology studies.
• Manage multi-communications made in the office efficiently and accurately.
• Maintain patient records accurately and ensure compliance with HIPAA regulations.
• Provide paperwork, instructions, and information to patients regarding procedures and visits.
• Coordinate with hospital scheduling departments for procedure scheduling and confirmation.
• Perform general office tasks as necessary.
• Job responsibilities vary depending on location

Competencies

• Medical Terminology
• EMR experience
• Strong organizational and communication skills
• Customer service oriented

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

Physical Demands

The physical demands include standing, walking, and occasionally lifting or moving up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

No travel is expected for this position.

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Education and Experience

• High School Diploma or Equivalent
• Minimum of 2-3 years of experience in a medical or office setting.
• Experience with EMR systems is preferred.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer