Patient Experience Specialist

Dent Med-Clinical Affairs - Pennsylvania-Pittsburgh - (26001199)

Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Essential Functions

This position coordinates the administrative aspects of providing dental care to patients in one of the School's comprehensive care clinic modules. The incumbent functions as a liaison among patients, students, faculty, staff and clinic leadership in a customer-focused, quality-conscious work environment. Responsibilities include, but are not limited to, assisting patient with understanding the financial aspects of their insurance coverage, contacting insurance companies by phone or online, preparing and processing paperwork such as pre-authorizations, documenting pay agreements, chart auditing and supporting student dentists in meeting the requirements and educational objectives of their clinical training, and facilitating the efficient and fiscally sound operation of the clinic.

Physical Effort

This position is primarily sedentary, but does require the ability to move around the School and clinic areas to respond to patient and student needs. No significant lifting or carrying.

Assignment Category: Full-time regular

Job Classification: Staff.Patient Office Assistant

Job Family: Health Professionals

Job Sub Family: Clinic Operations

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 1

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: To be determined based on qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume

Optional Documents: Not Applicable