FRONT DESK ASSOCIATE

REPORTS TO: FRONT DESK ASSOICATE TEAM LEAD

RESPONSIBLE AND ACCOUNTABLE FOR:

• Greeting patients at Check In and Check Out, enters demographic information and scan information into EMR
• Obtains patient copays and other payments to post as needed
• Maintaining efficiently and accurately the multi-communications made in the office
• Assumes the role of patient advocate and company representative
• Making every effort to remain a flexible, cooperative, and supportive member of the RGI office staff

TYPICAL PHYSICAL AND MENTAL DEMANDS:

• Frequent mobility and/or sitting required for extended periods of time. Some bending, lifting, and stooping required
• Full range of body motion, including manual and finger dexterity and eye-hand coordination
• Normal color perception and corrected visual activity
• Manual dexterity to operate keyboard, calculator, and photocopier
• Involvement with coworkers, management, physicians, staff, hospital personnel, and patients. Occasional high stress work may require dealing with angry, demanding patients and/or personnel

TYPICAL WORKING CONDITIONS:

• Clean environment in a gastroenterology physicians’ office

DUTIES AND TASKS INCLUDE, BUT ARE NOT LIMITED TO:
GENERAL

• Keeps all patient information, practice information, and staff information strictly confidential
• Performs routine work under general supervision
• Follows established procedures, referring all new or unusual questions/concerns to Team Lead or Manager
• Acts as patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety, or dignity
• Demonstrates knowledge of HIPPA, OSHA, and Fire Safety measures
• Maintains knowledge of, and complies with established policies and procedures
• Attends all required meetings

SPECIFIC

• Greets visitors and gives assistance in the preparation of forms relating to patient information, medical data, and insurance coverage
• Enters appropriate patient demographic information into Electronic Medical Record applications
• Scans documents into patients EMR as needed
• Obtains copays and other payments associated with patient account balances or preps to post as needed or hands in payment to a Medical Billing Specialist to be posted
• Schedules appointments for office visits
• Check obituaries and reports death status to Epic in absence of Team Leader
• Performs a variety of miscellaneous tasks as required by the practice and management

ATTENDANCE AND RELIABILITY:

• Does not abuse or take advantage of sick time. Regular attendance is a necessity
• Reports to work as scheduled and is able to complete all functions of the job
• Always provides proper notification and advance notice of absences
• Reports to work, is at the assigned station, and ready to work at proper start time
• Returns from 30-minute lunch on time

OTHER

• Maintains a well-groomed, appropriate appearance
• Maintains a clean, well-kept work area
• Performs other duties as required by Team Leader or Manager

NOTE:

• All staff will be sufficiently in-service to each procedure prior to performing that task

SUMMARY STATEMENT:
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations and for establishing performance standards.

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. In addition, a drug screen will be required. TB testing will also be required for all patient-facing roles.

EEO Statement

At US Digestive Health, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. US Digestive Health is committed to assuring equal employment opportunities to all employees and applicants.

US Digestive Health is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Uniform allowance
• Vision insurance

Medical Specialty:

• Gastroenterology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Lancaster, PA 17601 (Required)

Work Location: In person

• Education: Accredited high school diploma
• Ability to read, write, and perform simple mathematical functions
• Computer skills and average typing speed
• Strong people skills
• Warm and friendly demeanor