The Sage X3 Business Process and Systems Analyst is a key liaison between business stakeholders and technical teams to design business processes and implement software applications that support those processes across our food growing, manufacturing and distribution multi-company enterprise. The Business Analyst leverages ERP and business process expertise to assess enterprise needs, analyze operational and financial data, and support implementation through cross-functional collaboration, end-user training, and continuous improvement. This position collaborates closely with peers and leaders in evaluating current systems and aligning business objectives with the strategy for technology and security. 2025-2026 is centered on business process simplification and standardization, and Sage X3 implementation across six companies in North America.

Qualifications and Education Requirements

• Bachelor’s degree in Information Systems, Supply Chain, Accounting, or related field -- or five additional years of relevant experience.

• Must have 3+ years Sage X3 Implementation Experience. If it's not on your resume, you will not be considered.

• Experience with business processes and ERP data in at least two functional areas: Procurement, Production, Inventory, Lot Traceability, Sales, or Accounting.

• Strong analytical thinking and critical thinking skills.

• Proficient in writing clear documentation, process maps, test scripts, and training materials.

• Clear and effective communicator with both technical and non-technical team members in both in-person and remote settings.

• User-centric and business mindset.

• Ability to work independently in a fast-paced, multi-entity environment.

• Microsoft Office suite, Visio, Copilot, Smartsheet

• Normal work hours are Monday through Friday, 8 a.m. – 5 p.m. Must be flexible across North America time zones and be willing to work additional hours as needed.

Preferred:

• Sage X3 implementation and/or advanced configuration experience.

• SQL Server Management Studio (SSMS) query skills.

• Understanding of compliance frameworks: ITGC, SOX, FSMA.

• Bilingual (English/Spanish) is a plus.

Role and Responsibilities

Business Process Analysis

• Partner with cross-functional teams to evaluate, design, and document standardized, scalable processes across procurement, manufacturing, inventory, distribution, sales, and accounting.

• Identify process gaps and opportunities for standardization and automation. Recommend ERP-driven solutions that align with Sage X3 best practices and food industry compliance standards.

• Create and maintain documentation such as process flows, functional specs, test cases, and user guides.

ERP Systems Support

• Configure and support key Sage X3 modules and integrated systems including SIE, DocStar, Limble, and Kyriba.

• Translate business requirements into functional ERP specifications and coordinate with developers on integrations and customizations.

• Triage user requests, troubleshoot issues, and work with internal teams or external Sage X3 partners on resolutions.

• Comply with change management policies and procedures.

Implementation & Continuous Improvement

• Participate in ERP-related projects including implementation, upgrades, optimizations, and process automation.

• Lead functional testing, coordinate UAT, and deliver hands-on training to super users and stakeholders.

• Monitor post go-live system adoption and KPIs to drive continuous improvement.

• Suggest system and process improvements based on data analysis and user feedback.

Cross-Functional Collaboration & Change Management

• Serve as a functional liaison between business teams and IT/development resources.

• Facilitate workshops, training sessions and cross-functional meetings.

• Support change management efforts to drive user adoption of new processes, tools, and solutions, improving system utilization.

Job Demands

NOTE: The following job demands represent the basic knowledge, skill, and/or ability necessary to perform this job successfully. The job duties found below are not the only tasks required for the job. You may be assigned other duties and tasks as well. A candidate for this position must be able to meet the minimum demands as listed below and sign the affirmation below indicating the same.

Physical Demands

• Always required to sit, stand or walk.

• Always required to see with or without corrective lenses.

• Frequently required to utilize fine motor coordination in hands and arms.

• Frequently required to lift up to 10 pounds; occasionally required to lift up to 40 pounds.

• Occasionally required to balance, stoop or crouch.

• Occasionally required to climb stairs and/or ladders.

• Always required to work at a computer or desk.

Work Environment

• Always required to operate inside an office environment.

• Always required to behave, speak and dress safely and professionally, in keeping with a business casual office setting.

• Regularly requires travel between locations within 15 miles radius when living near or visiting a business unit.

• Occasionally exposed to a variety of temperatures, weather conditions and sound levels.

• Occasionally exposed to hazardous conditions requiring personal protective equipment.

Cognitive Skills

• Always required to think, evaluate and make decisions.

• Regularly required to analyze, study, compare and report.

• Strong understanding and ability to communicate orally and in writing in English, with the same in Spanish as a plus.