JOB TITLE: Warehouse Operations Manager

Reports To: Vice President of Operations

JOB SUMMARY:

The Operations Manager is responsible for the overall leadership, performance, and continuous improvement of warehouse operations, ensuring safe, accurate, and efficient execution across receiving, inventory management, shipping, and Truline vending operations. This role drives operational excellence, supports ISO 9001 standards, and ensures exceptional customer experience through disciplined process execution and team development. This role has managerial and leadership requirements.

JOB DUTIES

• Oversee daily warehouse operations: Receiving, Putaway, Inventory Control, Order Fulfillment, and Shipping
• Ensure workflow alignment to meet service level agreements (SLAs) and customer expectations
• Balance labor, equipment, and space utilization to optimize throughput
• Enforce all safety protocols, PPE requirements, and OSHA compliance
• Ensure compliance with ISO 9001 processes, internal audits, and corrective actions
• Establish, monitor, and report key performance indicators
• Manage warehouse personnel and provide leadership, training, and coaching to direct reports. Evaluate employee performance as well as departmental performance. Identify gaps and lead continuous improvement initiatives
• Oversee daily vending operations- support machine deployments and recovery requirements
• Partner with Sales, Customer Service, Supply Chain, and Finance
• Attends/leads huddles, meetings, etc. Provides support to VP Ops for operational/facility issues/needs.

ARBILL CORE VALUES

Description

1. Relentless Can-Do - A "whatever it takes" mentality characterized by bold thinking, optimism, creativity, and perseverance to achieve goals.

2. Cultivating Meaningful Relationships - A commitment to building, nurturing, and growing partnerships based on humility, honesty, and mutual respect, and a dedication to treating everyone with care.

3. Drive to Continuously Innovate - An unapologetic commitment to the pursuit of knowledge, growth, and pioneering new ideas to deliver valuable, revolutionary solutions.

4. Always Safety - A foundational belief that everyone deserves to feel safe and a commitment to protecting people.

SKILLS:

• Strong verbal communication – with clients, resources, suppliers, internal support
• Strong Work Ethic- efficient and accurate completion of assigned tasks
• Ability to take initiative, make independent judgement/decisions, gather data, and prepare reports
• Leadership skills - professional approach to problem solving; collaborative and solution-oriented
• Relationship management – ability to actively listen, assess, and communicate to meet client needs and gain consensus

COMPETENCIES:

• Organization/Planning - Establishes a systematic course of action for self and others in order to accomplish objectives; determines priorities and allocates resources effectively.
• Communication & Collaboration - Effective and appropriate communication patterns and the ability to use and adapt that knowledge in various contexts. Ability to work cross-functionally across departments and resolve conflicts by achieving consensus and buy in where needed.
• Detail Oriented - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
• Enthusiastic - Excited about and committed to furthering the organization’s objectives.
• Honesty/Integrity - Instills mutual trust and confidence, creates a culture that fosters high standards of ethics, behaves in a fair and ethical manner toward others, and demonstrates a sense of corporate responsibility and commitment.
• Efficient - Maximizes productivity and can prioritize tasks to benefit the company and customer needs

QUALIFICATIONS:

Education / Experience

• 5–10+ years warehouse/distribution leadership experience
• Strong knowledge of WMS/ERP systems
• Experience with KPI-driven performance management
• Ability to work flexible schedule, accommodate overnight travel when necessary

Suggested Experience

• Epicor/Prophet 21 experience