Summary

The Managed Payroll Services Representative plays a pivotal role in ensuring client satisfaction and company growth. Your expertise in payroll processes, exceptional communication skills, and ability to manage complex accounts will be instrumental in delivering high-quality payroll services, addressing client needs, and fostering long-term partnerships.

Responsibilities

• Serve as the primary point of contact for assigned clients, developing and nurturing strong relationships to understand their unique payroll needs and expectations.

Service Delivery

• Oversee and ensure the smooth and accurate delivery of payroll managed services to clients, adhering to agreed-upon timelines and quality standards.

• Payroll Processing: Oversee the end-to-end payroll process for assigned clients, ensuring accurate and timely processing of payroll data, including salary adjustments, benefits, deductions, and timekeeping records.

• Payroll Reconciliation: Perform regular audits and reconciliations to validate payroll accuracy, addressing any discrepancies promptly.

Issue Resolution

• Proactively identify and address client concerns or issues, providing timely and effective solutions to maintain client satisfaction and retention.

• Cross-Functional Collaboration

• Collaborate with internal teams, including payroll specialists, HR, finance, and IT, to ensure seamless service delivery, troubleshoot issues, and implement process improvements.

Account Growth and Expansion

• Identify opportunities to upsell and cross-sell additional payroll services and solutions based on clients' evolving needs, contributing to revenue growth.

Compliance and Regulations

• Stay up to date with payroll regulations and compliance requirements, ensuring that our services are in accordance with relevant laws and regulations.

• Tax Filing Review: Review and verify all payroll-related tax filings, including federal, state, and local taxes, ensuring compliance with applicable regulations.

Reporting and Analysis

• Provide regular reports on service performance, client feedback, and key metrics to management, while analyzing data to identify trends and areas for improvement.

• Reporting: Generate and deliver comprehensive payroll reports to clients, covering payroll summaries, tax withholdings, deductions, and other relevant data as required.

Compliance Assurance

• Ensure all payroll processes are in adherence to local labor laws, tax regulations, and other statutory requirements.

• Compliance Reporting: Prepare and submit required compliance reports to relevant authorities, such as tax agencies or labor departments.

Escalation Management

• Handle complex payroll-related inquiries and escalations from clients, providing resolutions or liaising with internal teams for prompt assistance.

Payroll Software Management

• Oversee the utilization and optimization of payroll software, collaborating with the IT team to address any technical issues or software upgrades.

Recordkeeping

• Maintain accurate and organized payroll records and documentation, ensuring data confidentiality and accessibility for auditing purposes.

Proactive Communications

• Keep clients informed of any changes in payroll laws, regulations, or policies that may impact their business and payroll processes.

Qualifications

• High School Diploma, GED, or Payroll Certification or equivalent work experience
• Proven experience in payroll management and client relationship management.
• Knowledge of payroll processes, tax regulations, and compliance requirements is preferred
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong problem-solving and analytical abilities.
• Proficiency in using payroll software and Microsoft Office Suite.
• Detail-oriented mindset with the ability to manage multiple client accounts effectively.
• Ability to adapt to changing technologies and industry trends.

This is a remote position