Job Summary

The objective of the Valet Attendant is to always ensure the safety of all guest vehicles, to provide/perform superior guest service (internal and external), and to ensure the efficient delivery of guest vehicles. Attendants will also ensure and be accountable for all Dispatch/computer related key entry, proper handling of guest keys, and to accurately detail all information relating to the number of guest vehicles in valet. Lastly, to help ensure the smooth and efficient flow of guests entering and exiting valet.

Education & Experience

• Must be at least 25 years of age.
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record).
• Minimum of one year driving experience.
• Must pass drug test upon hire.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to drive a manual or automatic transmission vehicle
• Ability and willingness to work outdoors in inclement weather including wind, rain, heat, cold

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Always comply with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Maintain the safety of every guest vehicle driven.
• Assist in the efficient delivery of guest vehicles.
• Assist in securing all guest keys.
• Help to direct and control traffic flow.
• Provide superior customer service.
• Assist in arranging for guest transportation using taxis or other forms of transportation.
• Assist guests needing wheelchair transportation.
• Provide accurate and timely documentation and reports of department activities and status, including claim checks, vehicle damage, statements/billing and conditions that need repair.
• Assist in maintaining cleanliness of all work sites.
• Assist in all dispatch duties in a timely and efficient manner.
• Help to answer guest's questions regarding hotel amenities.
• Assist hotel guests with their valet retrieval process.
• Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
• Place the arrival tickets on the correct numbered hook.
• Monitor and document guest traffic flow in the valet lot.
• Assist in the speedy service of guests exiting valet.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Provide information, maps and directions as required.
• Obeys all traffic laws on/off property.
• Assist with maintaining neat and clean curbside and keep free of debris and clutter.
• Assist with operation needs such as unloading and loading of luggage.
• Performs various front office tasks, as needed.
• Assists with securing public spaces, guest corridors and parking garage (as applicable).
• Other duties as required.

Benefits

All benefits are available post introductory period of 90 days.

Full-Time associates (30+ hours/week)

• Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked).
• Paid Vacation per MKM policy after one (1) year of service (+16 hours/year, maxing up to 48 hours).
• Qualify for Medical, Dental and Vision insurance.
• 6 Paid Holidays a year.
• IHG team member benefits.

Part-Time associates

• Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked).
• 6 Paid Holidays a year.
• IHG team member benefits.

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company.

Indigo One, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION.