The Centralized Scheduling Clerk is responsible for collecting patient information for system entry; and scheduling patient appointments in provider offices, outpatient hospital exams, and procedures.

Duties/Responsibilities:
• Answers phone calls in an efficient and timely manner.
• Maintains accurate and up-to-date medical records and documentation timely.
• Completes telephone messages with appropriate documentation and returns messages.
• Obtains all required patient demographic and financial information.
• Coordinates and schedules outpatient tests/treatments requested by physician offices and/or patients.
• Pre-registers outpatient accounts for scheduled patients.
• Provides written and verbal instructions to patients and families in basic procedure preparations and directions.
• Ensures patients are directed to their appropriate registration and test/treatment destination.
• Meets established productivity standards of 95% or higher.
• Cross trains in Registration, Ambulatory, and Outpatient Hospital Exams/Procedures.
• Possesses a basic knowledge of all clinical departments and their terminology as it applies to scheduling.

Education:
High school graduate or equivalent required

Experience:
Minimum of two years of experience in a medical setting: completing patient scheduling, registration, billing, financial counseling, or unit secretary functions preferred

Licensure/Certification:
None