Job Description

We are looking for a Bakery Operations Support Specialist to join our New Store Opening Support team. This role plays a key part in supporting the successful launch of new franchise bakery locations by providing hands-on assistance across cake, baking, and sandwich stations.

Key Responsibilities:

• Provide on-site operational support for new store openings across baking, cake decoration, and sandwich preparation stations.
• Prepare and bake a variety of bakery items including breads, pastries, cookies, and cakes according to company recipes and standards.
• Assist with decorating cakes and other desserts to meet brand presentation guidelines.
• Support local teams in implementing food safety protocols, quality standards, and hygiene practices.
• Train and educate store bakery staff and kitchen managers on standard procedures and product quality expectations.
• Monitor product quality and identify any issues during the store opening phase; escalate concerns and provide actionable recommendations.
• Maintain a clean and organized kitchen environment; ensure equipment is used and maintained properly.
• Track and report store readiness, training progress, and QC metrics to the HQ team.
• Conduct inventory checks of ingredients and supplies during the opening period; assist with placing initial orders.
• Use basic computer tools (Excel or similar platforms) for data entry and reporting during store setup and opening.

Requirements:

• 2+ years of experience in a commercial bakery, pastry kitchen, or food service environment
• Hands-on experience in baking, cake decoration, or sandwich preparation preferred
• Understanding of basic food safety, hygiene standards, and quality control practices
• Ability to travel frequently and support new store openings on-site (domestic travel required)
• Strong communication and interpersonal skills; able to train and support store-level staff
• Comfortable working in a fast-paced, hands-on environment with varying tasks
• Basic proficiency in Microsoft Excel or other data entry software
• Flexibility to work early mornings, evenings, or weekends during store openings