Job Title: Applications Manager

Location: Barnabas Health Corp

Department: IT&S Training

Req#: 0000202902

Status: Full-Time

Shift: Day

Salary Range: $144,843.00 - $209,501.00 Annual

Pay Transparency:

The above reflects the anticipated salaried range for this position if hired to work.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Training Manager is primarily responsible for providing day-to-day leadership to the functional team for all core activities pertaining to the planning and execution of projects related to IT training. The Training Manager is responsible for the ongoing education and maintenance of the training program as well as oversees the design, development, training, and support of IT applications (which includes Epic and related applications). The Training Manager is expected to be knowledgeable about organizational policies, procedures, and business operations, as well as the area of business they are representing and the functionality available in the application(s). The Training Manager keeps the IT Leadership team, project team, & operational stakeholders abreast of any key changes & impacts. The Training Manager keeps abreast of software/vendor release information, assesses the relevance of any changes by partnering with business operations and project team members, works with vendors and end-users to develop corresponding curriculum and training project plans based on the organization needs, and participates in the customer readiness activities. The Training Manager is responsible for developing and documenting the internal procedures that will be used in conjunction with IT application training and assess implementation strategies and the impact those strategies will have on workflows and operations. The Training Manager is responsible for determining training resources, directing, and managing training team members and securing facilities and equipment for classroom and virtual training. In addition, the Training Manager assists with curriculum delivery methods, oversees the creation and maintenance of a realistic training environment and the creation of course catalogs and training schedules. The Training Manager works with operational leadership to ensure all customers are trained appropriately for their respective roles.

Qualifications:

Required:

• Bachelor’s degree in Health Care, Information Technology, Business, or related field or equivalent years of relevant work experience.
• Previous management experience required.
• Experience with implementing and/or supporting financial/clinical/operational information systems and/or large-scale and complex standardization and implementation of an application is highly desirable.
• Demonstrated training design, curriculum development, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation.
• Strong assertiveness skills and ability to manage conflict in a variety of situations.
• Superior organizational and people management skills
• Experience with managing employees, including coaching and performance management.
• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff.
• Demonstrated ability to interact with multidisciplinary teams.
• Demonstrated training design and implementation skills.
• Experience in application or system installations preferred.
• Knowledge of healthcare business/clinical/operational areas.
• Demonstration of leadership positions in area of expertise

Preferred:

• Master’s degree in Health Care, Information Technology, Business, or related field.
• Five (5) to seven (7) years’ experience in a healthcare setting and management of IT/training team.

Certifications and Licenses Required:

• Credentialed in at least 2 Epic applications is required.

Scheduling Requirements:

• Full-time
• Day

Essential Functions:

The Training Manager is the primary support contact and coordinates all Information Technology (IT) Training curriculum development and implementation related to the applications to be trained. In addition to the duties discussed in the Role Description, the Manager is responsible for the following:

Team and Application Management:

• Staffing and coaching of team members and closing gaps involving competency through training
• Holds team accountable for deliverables and communications to customers and other stakeholders.
• Gathers, documents, and provides feedback for team member performance.
• Drives stakeholder satisfaction by delivering quality curriculum builds, training and support with controlled and planned change management according to IT procedures.
• Reviews vendor software releases and updates to help leadership and operations determine features to enable and utilize.
• Keeps team aging incident and catalog tickets to a minimum.
• Obtains sufficient in-depth knowledge of the software to serve as a bridge between customers and training team.
• Keeps communications between team members and across teams by holding regular one-to-one meetings with staff, huddles, and project meetings.
• Assesses implementation strategies and the impact those strategies will have on workflows and operations.
• Analyzes new functionality in new releases to advise IT Leadership, operations, and application teams on adoption & implementation.
• Ensures in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the software.

Project Leadership & Management:

• Serves as a liaison between customer workflow needs and application team and vendor.
• Maintains regular communication with vendor, customers, IT Leadership including participating in weekly project team meetings and other application builds/enhancements.
• Works with vendor representatives, RWJBH’s business community, and customers to ensure the system meets RWJBH’s business needs in regard to the project deliverables and timeline.
• Demonstrates self-direction and initiative to problem solve within role scope and escalates timely as required.
• Communicates and collaborates regularly with other Application Managers/Leads to resolve issues, conflicts, and application integrations.
• Communicates changes to workflows to team members, informatics, or other appropriate operational resources.
• Ensures that appropriate subject matter experts participate in design and development of curricula, schedule, methodology and support.

Quality and Customer Service

• Promotes a compassionate and supportive environment.
• Demonstrates efforts to provide prompt and consistent customer service and holds team members to the same.
• Holds team members responsible for communication of training updates, including potential delays in the training timeline.
• Develops customer satisfaction survey or feedback as appropriate.
• Collaborates with other application teams as necessary for customer needs.
• Coordinates training, curriculum development and design, complying with version upgrades and system modifications.
• Meets with customer operations leadership to gather feedback on application training and plan for annual operational goals.
• Develops and sustains a support model inclusive of on-call, project-go-live support and ongoing maintenance support as required by operational service needs.

Management Responsibilities

• Promotes a collaborative and supportive work environment.
• Serves as a role model for colleagues and staff following processes, procedures, and behaviors.
• Ensures the team meets deadlines for reports, feedback and projects set by IT Leadership
• Performs HR functions inclusive of recruitment, interviewing, hiring, goal-setting, performance appraisals, and disciplinary actions, as necessary.
• Provides timely feedback to team members regarding performance to promote their growth and success.
• Works with IT Leadership to maintain budgets.
• Processes payroll timely

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Interested in learning more about our IT&S team? Check out this video from our leadership team! https://vimeo.com/1038366426/2f1c2a76a5?ts=0&share=copy