TECHNICAL SERVICES INTERN

JOB DESCRIPTION

A.C.T. Entertainment

DEPARTMENT: Technical Services FLSA STATUS: Non-Exempt

REPORTS TO: Software Support Manager EFFECTIVE DATE: 01/07/2026

SUMMARY: The ACT Entertainment Technical Services Internship offers an introductory overview of software and hardware support and repair across the ACT Entertainment product range. The intern will have the opportunity to gain hands-on experience in providing technical assistance and support to customers utilizing our range of software products as well as strengthen communication, critical thinking and problem-solving skills to enhance their overall knowledge of the entertainment lighting industry. This role offers the ability to be part-time or full-time working among our software support, hardware support, and fixture support departments.

DUTIES AND RESPONSIBILITIES:

• Assist with development and maintenance of ACT Academy content and support documentation, including knowledge base articles, FAQs, and troubleshooting guides, to empower customers and improve support efficiency.
• Assist with testing and quality control of lighting consoles and moving lights for sales and/or demos
• Assist in diagnosing software problems.
• Assisting in performing preventative maintenance and basic repair of lighting consoles and moving lights.
• Other related duties as assigned by supervisor.

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS:

• Currently enrolled in an undergraduate or graduate degree in lighting design, entertainment technology, or related field.
• Strong interest in pursuing a career in software support, technical service, or related field.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Basic understanding of troubleshooting methodologies.
• Ability to work effectively, both independently and in a team environment, collaborating with colleagues.
• Eagerness to learn and adapt to the work environment.
• A customer-focused mindset, with a passion for delivering exceptional customer service and support.
• Attention to detail.
• Proficiency in common software applications a plus.

TRAVEL REQUIREMENTS:

COMPANY VALUES:

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.
• Do the Right Thing, Always: Demonstrate an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.
• Contribute to Profit: We’re in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Frequently required to walk.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• The employee must lift and/or move up to 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.