JOB SUMMARY: Accountable for providing client services by selling and cross-selling bank services, maintaining existing client relationships, and opening accounts in a timely accurate and courteous manner. Provide assistance to solve client problems. Serve as the initial and primary contract for consumer lending functions. Abide by the “Deliver on the Promise” commitments.

JOB SPECIFICATIONS:

• Education: High school graduate or equivalent
• Experience: Two to four years of business new accounts experience or equivalent client service and cash handling experience

ESSENTIAL FUNCTIONS:

• Use software applications as requested by specific job functions
• Use procedures and forms relating to the activities of the assigned work unit
• Sell deposit services and cross-sell non-deposit services by maintaining a current knowledge of deposit and non-deposit services
• Open new accounts, services, and products by identifying client and customer needs, completing supporting documentation, and following up on sales efforts
• Receive deposits, verify cash and endorsements
• Accept checks for cashing or paying; verify endorsements; identify clients and customers; insure validity of transactions. Verify new client information, including collectability of funds and client identity, background, and bank references to prevent bank losses
• Develop new business by making telephone calls and typing letters to prospective customers and existing clients
• Order ATM/Debit cards for clients
• Order client checks
• Research debit card transaction questions through DCI
• Assist clients to reconcile checkbook
• Assist clients and customers with requests or complaints, research account problems
• Consumer loans: interview clients, recommend products, facilitate the initial application, collect income verification, tax returns, proposed collateral and supporting documentation for analysis. Create complete loan package for review and approval of the Consumer Loan Manager. Maintain contact with client throughout the entire process. Assist clients with loan closing
• Explain merchant service program to merchants and refer them to the Merchant Services Representative
• Keep current all scanning of corresponding account forms
• Receive and maintenance account holder information on computer system
• Be aware that client and customer service is being met for walk-in traffic and telephone calls
• Be knowledgeable of, and adhere to, the Bank’s operations, policies, procedures and all regulations that pertain to the position
• Manage and balance cash within teller guidelines for position
• Refer two (2) loan related products per month
• Refer two (2) merchant services per month
• Refer one (1) wealth management client(s) per quarter
• Teamwork:
  • Support co-workers whenever help is needed to provide the highest level of client service.
  • Assist in completing department duties in a timely and efficient manner
• Be knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
• Follow all Bank compliance policies and procedures relating to this position
• Other duties as assigned to meet client and operational needs

WORK CONTEXT:

• Ability to concentrate and focus on essential functions in appropriate priority order is required.
• Requires being punctual, dependable, detail oriented and responsible for work outcomes and results.
• Requires sitting for long periods and traveling to other departments and locations, as needed.
• Requires contact with others by telephone conversations, use of electronic mail, and face-to-face discussions.
• Requires completion of assigned on-line training courses with a passing percentage.
• Professional environment requiring appropriate professional demeanor and attire.
• Work is performed indoors in environmentally controlled conditions.

SKILLS:

• Knowledge of Business English
• Ability to communicate orally in an effective manner
• Competency in extensive face-to-face contact with clients and customers
• Competency in providing exemplary client services in a professional manner
• Ability to interpret bank policies and procedures to clients
• Ability to communicate with clients with tact and diplomacy
• Ability to handle large amounts of cash and making change accurately
• Ability to tolerate stress
• Competency in basic mathematical skills such as calculating interest and percentages
• Ability to operate on-line teller programs
• Ability to operate ten-key calculator or adding machine
• Ability to type up to 30 words per minute
• Ability to use photocopying equipment and other office equipment
• Ability to work with others in a cooperative manner that supports a team environment
• Ability to lift bags of coin up to 30 lbs.
• Ability to work hours as scheduled

RELATIONSHIPS:

• Responsible to the Branch Manager for the fulfillment of functions and responsibilities.
• Contact with clients and the public in a professional manner that will enhance the overall marketing effort of the bank.

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
• Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
• Influence. Be an active player in participating, building and contributing to service.
• Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
• Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
• Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
• Communication. Keep other informed and up-to-date. Actively listen and learn from each other.
• Have a Sense of Community. We firmly believe that we’re only as strong as the communities we serve. Your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran’s status.