GROCERY DEPARTMENT MANAGER

Reports to: Store Director

FLSA Status: Non-Exempt

SUMMARY

The Grocery Department Manager is responsible for overseeing the daily operations of the grocery department, ensuring products are well-stocked, organized, and merchandised to maximize sales. This role involves managing inventory, supervising staff, and maintaining department standards to provide a clean and efficient shopping experience. The Grocery Department Manager plays a key role in meeting sales goals, controlling costs, and ensuring excellent customer service. By leading a team and optimizing department performance, this position helps create a smooth and enjoyable experience for both customers and employee-owners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee daily operations of the grocery department
• Manage department sales, inventory levels, conduct ordering, and minimize waste to maintain profitability
• Provide outstanding customer service
• Maintain high standards for product presentation, ensuring displays are fresh, attractive, and well-stocked to maximize sales
• Monitor sales, analyze trends, and implement strategies to drive department profitability
• Address customer inquiries, provide recommendations, and ensure a positive shopping experience
• Ensure proper storage and rotation of products to maintain quality and minimize shrinkage
• Collaborate with store leadership on pricing, promotions, and marketing initiatives
• Supervise, train, lead and develop grocery department employee-owners
• Ensure adherence to company policies, regulations and food safety guidelines
• Maintain a clean and organized department; properly dispose of product packaging and other waste
• Collaborate with store leadership
• Perform all other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in grocery retail or similar role with inventory management and merchandising
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Knowledge of grocery store operations
• Ability to analyze data
• Familiarity with safety and food handling regulations
• Comfortable using technology

WORKING CONDITIONS

• Work is typically performed in a grocery store environment with frequent exposure to refrigerated areas and freezers
• Fast-paced setting, particularly during peak shopping hours
• Frequent interaction with customers and team members
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuously stand and walk for extended periods
• Frequently required to stoop, kneel, crouch or crawl
• Must have visual and hearing acuity.
• Ability to use hands and fingers to reach, lift, push and carry 50 pounds on a regular basis
• Ability to climb ladders
• Operating equipment such as pallet jacks, carts, and box cutters
• Ability to speak to, hear, and understand others via phone and in person in English