POSITION SUMMARY

The Inside Sales Representative is responsible for creating and developing new client opportunities through outbound calling, lead follow-up, and strategic outreach. You will introduce Jani-King's services to businesses, identify potential facility needs, and schedule qualified appointments for our outside sales executives.

You'll serve as the bridge between the first conversation and a successful sales meeting, helping lay the groundwork for long-term client relationships. Each day combines structured outreach with strategic follow-up — from researching prospects and connecting with decision-makers to building meaningful conversations that create real opportunities.

KEY RESPONSIBILITIES

Outreach & Engagement

• High-Volume Outreach: Conduct daily outreach to targeted businesses through outbound calls, email touches, and follow-up strategies to consistently generate new opportunities.
• Engage Decision-Makers: Introduce Jani-King's services to business leaders, ask thoughtful discovery questions, and identify opportunities where our solutions can provide value.
• Lead Qualification: Evaluate inbound inquiries, marketing leads, and outbound prospects to determine readiness for a sales conversation.
• Sales Team Collaboration: Work closely with outside sales representatives and regional leadership to align outreach strategies and maximize conversion success.

Pipeline & Results

• Appointment Setting: Schedule qualified, high-value meetings for the outside sales team and ensure all key prospect details are documented accurately in the CRM.
• Relationship Building: Build rapport with potential customers through professional, consistent communication that creates trust and interest in Jani-King's services.
• Pipeline Development: Reconnect with past prospects, follow up with warm leads, and maintain a steady pipeline of qualified opportunities.
• Performance & Activity Tracking: Maintain accurate records of outreach activity, conversations, and next steps while tracking performance against daily and weekly goals.

WHAT WE'RE LOOKING FOR

• Inside Sales or Prospecting Experience: Previous experience in inside sales, telemarketing, outbound calling, lead generation, or other customer-facing roles is preferred.
• Results-Driven Mindset: Demonstrated ability to meet activity goals, manage a high volume of outreach, and stay motivated in a performance-based environment.
• Strong Communication Skills: Confident, professional communicator who can engage business decision-makers and represent the Jani-King brand effectively over the phone.
• Self-Starter Mentality: Highly motivated, organized, and comfortable managing a structured outreach schedule while maintaining consistent daily activity.
• Technology Comfort: Proficiency with Microsoft Office applications; experience working with CRM systems and call tracking tools is a plus.
• Attention to Detail: Ability to document conversations clearly, maintain accurate records in CRM, and ensure smooth handoffs to the outside sales team.
• Team-Oriented Approach: Positive attitude and collaborative mindset when working with regional leadership and outside sales teams.

WHY YOU'LL LOVE WORKING HERE

• Reputation & Reach: Join the most recognized and established name in commercial cleaning franchising, backed by more than 55 years of industry leadership.
• Tools & Support: Company-provided technology and resources designed to support your outreach efforts and daily sales activity.
• Career Growth: Strong performers have opportunities to advance into Business Development, Outside Sales, Account Executive, or Sales Leadership roles.
• Make an Impact: Your outreach efforts directly contribute to expanding Jani-King's presence in local markets while helping businesses maintain clean, safe, and professional environments.

AVAILABLE MARKETS

This position is based out of one of Jani-King's regional offices. You'll work in a dynamic office environment that combines team collaboration with high-energy sales activity. In the office, you'll connect with business decision-makers through outbound calls, follow up with prospects, log activity in the CRM, and collaborate with leadership and outside sales teams on strategy.

This is a fast-paced, activity-driven role that is 100% in-office within your assigned market. The position offers a balance of structured outreach, pipeline management, and collaboration with colleagues focused on growing the region.