MISSION

To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities.

ESSENTIAL DUTIES

• Sell inventory on hand
• Assure that the highest levels of customer service are met
• Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered
• Resolve customer concerns or complaints as they arise
• Follow pricing policies which will provide satisfactory gross margins
• Obtain approval for work authorized by the customer by obtaining signature
• Handle daily cash, credit, national account, and fleet transactions
• Meet goals and sales quotas set by supervisor
• Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public
• Clean, restock, and update store displays daily
• Maintain proper telephone answering techniques
• Solicit new accounts
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

Minimum Education: Associate's Degree or Trade School

Minimum Job-Specific Experience: 3-5 years

Management Experience: 1-2 years

Driver’s License Required: Yes

Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Tools & Technology KSA’s:

Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software)

Typing – Ability to type at 55 wpm

Calculator – Efficient skill with a calculator

Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Persuasion — Persuading others to change their minds or behavior.

Service Orientation — Actively looking for ways to help people.

Communication KSA’s:

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.