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Position Description:

WHERE HOSPITALITY MEETS ADMINISTRATION

At DACUT, the front desk is not an entry-level position — it is a leadership-facing, customer-first role that sets the tone for the entire store experience.

We are seeking a polished, highly personable, and detail-oriented professional who thrives in hospitality-driven environments and excels at customer engagement, organization, and supporting leadership teams. This role blends reception, customer experience, and executive-style administrative support for store management.

You will be the first impression, steady presence, and operational anchor of the retail floor — welcoming guests, supporting managers, and ensuring the store runs smoothly, compliantly, and with intention.

WHAT YOU’LL DO

Front-of-House Experience
Deliver a warm, confident, and professional welcome to every guest
Manage compliant customer check-ins with accuracy and discretion
Maintain a calm, polished presence during high-volume periods
Serve as the final touchpoint for customer satisfaction before departure
Customer Engagement & Brand Representation
Communicate promotions, loyalty programs, and store updates clearly
Answer questions with confidence, or seamlessly escalate to management
Represent the DACUT brand with professionalism, poise, and hospitality
Management & Administrative Support
Act as a trusted support partner to store leadership
Assist with scheduling coordination, internal communication, and daily flow
Track observations, customer feedback, and operational needs
Help maintain organized front-of-house systems and documentation
Operational Awareness
Monitor lobby flow, wait times, and guest experience
Assist with light inventory coordination and administrative tasks
Support website accuracy and promotional visibility when needed
Research competitor offerings and relay insights to management
Compliance & Confidentiality
Uphold all state cannabis regulations with precision
Handle sensitive information with discretion and professionalism
Maintain accurate records and documentation at all times

WHO WE’RE LOOKING FOR

This role is ideal for candidates with experience in:
Hospitality, concierge, front desk, or luxury retail
Administrative, executive assistant, or office coordination roles
Customer experience–driven environments (hotels, restaurants, boutiques)
Required qualities:
Naturally warm, confident, and engaging demeanor
Highly organized with strong attention to detail
Excellent verbal and written communication skills
Ability to multitask gracefully in a fast-paced environment
Comfort working closely with management and leadership
Professional appearance and presentation
Additional Requirements:
Cannabis experience is a plus, but not required — training provided
Proficiency with computers, scheduling tools, and POS systems
Must be 21+ and able to pass required background checks

WHY DACUT

Health, dental, and vision insurance
Employee product discounts
Ongoing training and growth opportunities
A professional, respectful, and team-driven culture
A role where your presence, judgment, and people skills truly matter

READY TO JOIN THE MOVEMENT?

Be the welcoming face of DACUT Cannabis Retail — where passion meets professionalism. Apply today and grow with a team that’s shaping the future of cannabis retail.

Physical Requirements:

Ability to stand and remain present at the front desk or lobby area for extended periods throughout scheduled shifts.
Must be able to occasionally lift, carry, move, or organize office supplies, retail products, and inventory items weighing up to 25 pounds.
Ability to walk throughout the retail location frequently to support operations, customer flow, and management needs.
Ability to bend, stoop, kneel, crouch, and reach when organizing supplies, handling documentation, or assisting with front-of-house operations.
Comfortable working in a fast-paced, customer-facing retail environment with frequent interruptions and multitasking.
Ability to use computers, tablets, point-of-sale systems, telephones, scheduling software, and other office equipment for extended periods.
Must possess the manual dexterity necessary to handle customer identification verification, documentation, cash transactions, and administrative tasks accurately.
Ability to communicate clearly, professionally, and effectively with customers, team members, vendors, and leadership both in person and over the phone.
Capable of maintaining composure, professionalism, and attention to detail during high-volume or high-pressure situations.
Comfortable working in varying retail conditions, including moderate noise levels, bright lighting, and continuous customer interaction.
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

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Front Desk & Administrative Support - Cannabis Retail in DETROIT, Michigan at DACUT

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