The Lead Registrar provides support, direction and monitoring of registrars and patient admission activities to help facilitate efficient and customer focused registration. Demonstrates knowledge of Patient Access processes, workflows, requirements, and best practices; and incorporates leading metrics in performance expectations. Maintains open and proactive communication with all internal departments to ensure a smooth transition of information. Informs leadership of all potential problems so a proactive approach can be taken.

Responsibilities include:

Reviews collections regularly to ensure that we reach the goals of the department.

Audits registrations to ensure compliance to standard work and registrations are complete including, scanned documents, comments are documented appropriately. Completes and documents observations and audits of staff members.

Provides education and training for staff with the goal of maintaining standardization of processes and operations. Provides coaching to implement best practice and critical thinking skills and improve the patient experience.

Maintains statistical reports and submits them in a timely manner to leadership.

Utilizes reports to reveal areas of strengths and opportunities for improvement. Identifies potential causes for deviations in the data.

Uses Lean Management methodologies to problem solve.

Assumes responsibility for compiling and maintaining reports on a regular basis.

Ensures transfer of responsibility when out of the office. Maintains adequate staffing for department coverage. Works additional hours to meet the needs of the department. Collaborates with colleagues to ensure that we always maintain adequate staffing levels. Participates in on call rotation. Takes responsibility to cover shift or part shift when ample coverage is not available.

Performs the registration tasks of Patient Access Associates on a regular basis.

Takes appropriate steps to ensure a positive patient experience. Demonstrates empathy and understating of patient/customer concerns by listening carefully and responding appropriately. Recognizes everyone, including patients, visitors, and co-workers as customers and treats them with dignity, courtesy, and respect

Experience

Required: 1-3 years relevant experience

Education

Preferred: Associate's Degree