Administrative Professional - On-Site Coop Management Office (Bilingual Mandarin)

On-Site Office Administrator (Bilingual Mandarin)

Cooperative Residential Building – Flushing, Queens, NY

Full-Time | Monday–Friday | 9:00 AM–5:00 PM

A well-established cooperative residential building in Flushing, Queens, is seeking a customer service–focused, bilingual (Mandarin/English) Office Administrator with direct experience in co-op and condominium property management.

This is an on-site, resident-facing position. We are looking for a professional, organized, and approachable team member who understands NYC co-op operations and thrives in a customer-service environment.

$18 - $20 hourly

• Grow in the position through continued learning and revitalization of skillsets in related duties
• Manage all paperwork in the office and create a process for team members to follow to ensure efficiency
• Purchase office equipment when appropriate
• Inform team members regularly about the status of projects and any setbacks or achievements
• Plan office events and schedule arrangements for travel if necessary
• Act as a point of contact for complaints or questions from customers and respond in a timely manner

• Serve as primary contact for residents and board members
• Respond to maintenance, billing, and policy inquiries
• Track and follow up on work orders
• Coordinate move-ins/move-outs
• Maintain shareholder and unit records
• Draft building notices and communications
• Support board meeting preparation
• Coordinate vendor access and insurance documentation

• High school diploma or GED required
• Shows great interpersonal skills and excellent written communication
• Proven track record of completing projects on time in an orderly manner
• Prior experience in office management or our industry is a plus
• Proficient in basic computer software and can quickly learn to use new programs

• Minimum 3 years of administrative experience in co-op or condominium property management
• Fluency in Mandarin and English (spoken and written)
• Strong customer service and communication skills
• Experience handling resident inquiries and service requests
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with property management software (AppFolio preferred)
• Highly organized with strong attention to detail

Total Management NYC is a professional property management firm that specializes in residential Co-op, Condominium & Multi-family property management in New York City. We value transparency and invest in the latest software to provide clients with 24-hour access to data. Our mission is to improve residents' lifestyles while keeping communities financially healthy. Our team of experienced professionals is dedicated to providing premium property management services that exceed clients' expectations, ensuring their properties are well-maintained and investments are protected. Trust Total Management NYC for reliable and professional property management services.