Malvern, PA
Full time
REQ-2025-568

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do: Customers Bank is committed to providing exceptional banking services while ensuring compliance with all regulatory requirements. We are seeking a highly skilled and experienced Director of Compliance Testing and Monitoring to join our team and oversee our compliance program.

Strategic Leadership:

• Provide strategic oversight and direction for the Compliance Testing function, ensuring alignment with the bank's overall compliance strategy.

• Lead and mentor the Compliance Testing Officers, fostering a culture of compliance and collaboration.

• Serve as a key advisor to senior management on compliance-related matters, providing insights and recommendations.

Compliance Program Management:

• Oversee the development and execution of the Consumer Compliance Testing Program, ensuring comprehensive risk identification, monitoring, and control.

• Develop and oversee a comprehensive Compliance Related Third Party Testing Program to provide effective challenge to customer facing third parties.

• Act as the Consumer Compliance Subject Matter Expert, ensuring adherence to all relevant regulations, including but not limited to TILA, Regulation Z, TISA, Regulation DD, and Reg CC.

• Collaborate with internal departments such as Legal, Business Management, Operations, Technology, Finance, and Control Functions to address and mitigate compliance risks.

Regulatory Compliance and Monitoring:

• Monitor and implement new and revised laws and regulations applicable to loan and deposit products, ensuring the bank's compliance with federal and state requirements.

• Conduct high-level compliance reviews and assessments, identifying trends and potential risks.

• Prepare and present detailed compliance reports to senior management, highlighting key findings and recommendations.

Risk Management:

• Lead proactive Compliance Testing for loan and deposit products, identifying and mitigating potential risks.

• Participate in the Annual Consumer Compliance Risk Assessment, ensuring comprehensive risk management across the organization.

• Communicate compliance risks and mitigation strategies to senior leadership and executive management.

What You Need:

• Bachelor's Degree in a relevant field.

• Minimum of 10 years of experience in Compliance Testing or Internal Audit roles, with a strong focus on consumer compliance regulations.

• Industry recognized certifications – (CRCM preferred)

• Proven leadership and team management skills, with the ability to inspire and guide a high-performing team.

• Exceptional analytical, critical thinking, and problem-solving abilities, with a strategic mindset.

• Excellent verbal and written communication skills, with the ability to effectively convey complex compliance issues to senior management.

• Strong relationship-building skills, with the ability to collaborate effectively across departments.

Technology Skills:

• Knowledge of Governance Risk Compliance tools.

• Proficiency in Microsoft Office applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.