Malvern, PA
Full time
REQ-2026-841

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be eligible to work in the U.S. without requiring sponsorship now or in the future.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

The BSA QC Analyst reports to the Director of Business Intelligence & Analytics and supports the BSA / AML Team by executing quality control reviews, process testing, and control monitoring across Bank Secrecy Act/Anti-Money Laundering (BSA/AML) Transaction Monitoring (TM) and Enhanced Due Diligence (EDD) teams. This role ensures early detection of issues by leveraging data analytics and AI enabled insights to strengthen control performance and drive continuous improvement.

Key Responsibilities:

Quality Control & Testing

• Perform periodic quality control reviews across assigned areas to evaluate accuracy, completeness, and adherence to procedures and expectations.
• Conduct testing to validate the accuracy, completeness, and consistency of tasks, workflow steps, and system based decisioning.
• Document exceptions, trends, control gaps, and process deficiencies, producing QC variance reports for senior management and business units.

Analytics Enabled Controls‑Enabled Controls

• Leverage data analytics tools to identify patterns, error trends, emerging risks, inefficiencies, and opportunities for process improvement.
• Use AI driven insights to support continuous monitoring, detect anomalies, and identify root causes behind recurring deficiencies.
• Assist in building or refining automated QC dashboards, scorecards, and analytics models to ensure ongoing visibility into control health.
• Validate outputs from automated monitoring systems—including rules, workflows, and AI enabled detection models—to ensure accuracy and reliability.

Collaboration & Governance

• Work with BSA/AML teams to address QC findings, remediate control weaknesses, and strengthen process adherence.
• Support internal and external audits through documentation preparation, walkthroughs, and coordination of data requests.
• Participate in testing and validation of first‑ and second‑line control activities, ensuring alignment with regulatory, risk, and policy requirements.
• Maintain and update QC procedures, testing guides, and policy documentation, including changes related to new analytics or automation tools.

What do you need?

• Minimum 3 years of experience in BSA/AML/OFAC compliance, including documentation of alerts, case investigations, and suspicious activity reporting.
• Strong written and verbal communication skills.
• Strong analytical mindset with high attention to detail and the ability to interpret data and identify root causes.
• Proven ability to multitask, work independently, and collaborate effectively within a team environment.

Preferred Qualifications (Nice to Haves):

• Certifications such as ACAMS, CFE, or other AML/investigator credentials.
• Experience with BSA/AML and fraud prevention systems such as Verafin, Prime, or NICE Actimize.

Technology Skills:

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.