Medical Assistant – Pain Clinic
Mays & Schnapp Neurospine and Pain
Pain Management Clinic & Surgery Procedure Center

Position Summary
Mays & Schnapp Neurospine and Pain is seeking a compassionate, organized, and detail oriented Medical Assistant to support triage operations and clinical workflows within our
Pain Management Clinic and Surgery Procedure Center. This role is responsible for
managing patient communication, supporting clinical coordination, and assisting with day to-day operations to ensure efficient, high-quality patient care.

The Medical Assistant will support patient care through telephone encounters and
voicemail management within the eClinicalWorks (eCW) system, assist with compliance related processes, and contribute to a positive patient experience through professionalism,
accuracy, and teamwork.

This position also plays an important role in supporting provider order efficiency and
ensuring timely follow-through on clinical orders, patient requests, and care coordination
tasks.

This position is part of a structured clinical career path designed to support professional
growth, expanded clinical responsibilities, and advancement opportunities within the
organization.

Essential Duties & Responsibilities

Triage & Patient Communication
 Manage and respond to patient voicemails and telephone encounters within the
eClinicalWorks (eCW) electronic medical record system.
 Triage patient concerns, medication requests, refill requests, and clinical questions
according to clinic protocols and provider direction.
 Communicate professionally with providers, nurses, pharmacies, imaging facilities,
and outside healthcare organizations to coordinate patient care.
 Document all patient communication accurately and timely within the EMR.
 Provide patients with instructions regarding treatment plans, appointments,
procedures, and aftercare as directed.

Clinical & Administrative Support
 Perform patient intake and update medical records accurately and efficiently.
 Support provider order efficiency by assisting with timely follow-through on orders,
referrals, imaging, medications, authorizations, and related patient care tasks.
 Monitor and assist with completion of assigned provider workflows and clinical
follow-up items to support continuity of care.
 Collect, document, and process urine drug screens (UDS) in accordance with clinic
compliance standards and protocols.
 Support Durable Medical Equipment (DME) processes including patient fitting,
education, and documentation.
 Assist with Connect Program (CCM) coordination and patient engagement
activities.
 Prepare and organize patient charts, imaging, laboratory results, and clinical
documentation for provider review.
 Maintain exam rooms, clinical supplies, and equipment to support efficient clinic
operations.
 Assist with scheduling coordination and patient flow as needed.
 Ensure compliance with HIPAA, infection control standards, safety guidelines, and
organizational policies.

Team Collaboration & Professionalism
 Deliver compassionate, patient-centered care aligned with the mission and values
of Mays & Schnapp.
 Collaborate effectively with clinical and administrative team members to support
operational efficiency and positive patient experiences.
 Demonstrate professionalism, reliability, adaptability, and strong communication
skills in a fast-paced clinical environment.
 Support additional operational or clinical responsibilities as assigned.

Qualifications

Education
 Graduate of an accredited Medical Assistant program required.
 Current Medical Assistant certification preferred but not required.

Experience
 Minimum of one year of clinical experience preferred.
 Experience in pain management, neurology, orthopedics, spine, or specialty clinic
settings preferred.
 Experience using eClinicalWorks (eCW) strongly preferred.

Skills & Abilities
 Strong verbal and written communication skills.
 Strong organizational skills and attention to detail.
 Ability to multitask and prioritize responsibilities in a fast-paced environment.
 Proficiency with EMR systems and basic computer applications.
 Ability to maintain professionalism and composure under pressure.
 Understanding of HIPAA regulations and patient confidentiality standards.

Physical Requirements
 Ability to sit, stand, walk, bend, and lift moderate weight throughout the workday.
 Ability to perform repetitive clinical and administrative tasks as required.

Professional Growth Opportunity
Mays & Schnapp is committed to supporting the professional development and career
growth of Medical Assistants through expanded clinical training, cross-functional learning
opportunities, and advancement pathways within the organization.