JOB TITLE: Hospital Liaison

EMPLOYER: TWELFTH ONE, LLC dba Aspen Infusion

DEPARTMENT: Sales

REPORTS TO: Director of Sales

SUMMARY: The Hospital Liaison is responsible for promoting Aspen Infusion’s services to referral sources and patients by supporting referral development through clinical credibility, operational insight, and a commitment to service excellence—all in alignment with the company’s growth and care goals.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong relationships with nurses, case managers, hospital discharge planners, providers, and other referral sources to support appropriate referrals to Aspen infusion.
• Facilitate smooth, timely communication and coordination of care between referral sources, patients, and Aspen Infusion.
• Collaborate cross-functionally with intake, authorizations, and clinical teams to ensure a seamless onboarding experience for patients receiving infusions.
• Communicate barriers to discharge in a timely manner.
• Serve as a resource for hospital staff regarding Aspen Infusion’s scope of services, insurance processes, and logistics.
• Provide timely updates and feedback to internal teams on referral trends and concerns, or systemic challenges.
• Develops and maintains comprehensive knowledge of the home infusion therapy industry product information.
• Continually gathers information on local competition and prevalent industry and business climate within the region; communicates information to management and others as needed.
• Professionally represents Aspen Infusion at relevant meetings, community events, and professional associations.
• Organize and host targeted provider/facility education events and community events to build brand awareness and solidify partnerships.
• Ensures that all required paperwork is complete, accurate, and submitted on time.
• Provides timely and accurate reports as required.
• Attends and participates in strategic sales team meetings and manager one-on-ones.
• Perform other duties as assigned by the manager.

QUALIFICATIONS:

• Bachelor's degree (B.A.) or equivalent of minimum of 1–2 years in a liaison, case management, discharge planning, or healthcare operations role; home health, infusion, or transitional care experience strongly preferred.
• Deep understanding of hospital, skilled nursing facility and/or home health workflows, interdisciplinary collaboration, and patient transitions of care.
• Excellent interpersonal skills with a focus on relationship-building and collaboration.
• Strong written and verbal communication skills; able to represent Aspen Infusion with professionalism and clinical knowledge.
• Ability to work independently, navigate health care systems effectively and also work as a team when necessary.
• Proficient with Google Suites and electronic documentation platforms.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Valid driver's license and reliable transportation required for routine site visits.
  

COMPETENCIES:

• Clinical Communication: Confidently interacts with clinical personnel and communicates patient care needs and service capabilities.
• Relationship Building: Establishes trust and credibility with hospital teams and internal stakeholders.
• Interdisciplinary Collaboration: Participates in and supports care coordination across internal and external clinical disciplines.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Service Orientation: Anticipates the needs of referral partners and patients; ensures a responsive and professional experience.
• Problem Solving: Navigates hospital processes and discharge complexities with sound judgment and solution-oriented thinking.
  

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand, walk, sit, talk, hear, and drive a vehicle.
• Continually required to utilize hand and finger dexterity, technical information, and/or use a keyboard.
• Occasionally required to lift/push/carry items less than 30 pounds.
• Occasional exposure to outside weather conditions.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.