Job Title: Patient Access Representative

Location: SBC Corporation

Department Name: Patient Access Services

Req #: 0000247152

Status: Hourly

Shift: Night

Pay Range: $20.18 - $25.34 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications:

Required:

• HS diploma or GED equivalent
• Knowledge of medical terminology
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point

Scheduling Requirements:

• Part-time, Hourly position– 20 hours a week
• Weekend shift, Must be available Friday - Monday
• Overnight hours: 9 PM to 7 AM EST
• Fully remote, must reside in NJ.
  • Training and equipment pick up is in-person at Oceanport, NJ

Essential Functions:

• Provides excellent customer service to all patients, colleagues and other external and internal customers.
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.
• Obtains and accurately documents all demographic information.
• Obtains insurance information and initiates the verification process via third party clearinghouse.
• Completes verification of coverage of all insurances and financial clearance activity has been completed.
• Meets and exceeds department goals including accuracy, point of service collections and productivity.
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient.
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned.
• Completes Medicare Questionnaire on all patients that are eligible.
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing.
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned.
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes.
• Demonstrates a high level of efficiency, accuracy and productivity.
• Verifies accuracy of patient demographic information to avoid duplicating a medical record.
• Follows department procedures when a duplicate medical record assignment is made.
• Complies with organizational policies on Advance Directives and Patient Rights.
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures.
• Maintains department productivity by asking for additional duties when patient flow permits.
• Makes customer needs a priority.
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director.
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary.
• Reflects commitment to building a supportive work environment and maintains a positive attitude.
• Works closely and professionally with nursing and ancillary departments to foster a team environment.
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient apartment.
• Utilize AIDET when speaking with patients.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer