Job Title: Patient Access Coordinator Department: Registration

Reports to: Sasha Hammond Shift: Flexible

About Washington Regional Medical Center:

Washington Regional Medical Center (WRMC) in Plymouth, North Carolina, is a 25-bed critical access hospital that provides programs and services to 157,000 people in 7 counties. The facility offers inpatient, swing-bed rehabilitative, and outpatient services, including primary care, a specialty care clinic, and a dedicated outpatient area with women’s health services. A 4-bed emergency department serves approximately 650 patients per month, and team members at the facility have access to a telemedicine link with the Brody School of Medicine at East Carolina University.

Job Summary:

The Patient Access Coordinator is the first point of contact for all patients, creating their first impression of the organization’s services. Patient Access Coordinators are responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions.

Duties/Responsibilities:

• Checking patients in and out when they arrive for medical services.
• Documenting insurance information, personal information, payment methods, and other important patient information
• Updating patient files and appointment information accurately
• Communicating information and essential details to other medical care staff
• Processing co-payments from patients
• Responsible for keeping the reception and patient waiting areas clean and organized.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Strong customer service skills for dealing with patients

Strong organizational skills to keep patient information confidential and organized

Ability to juggle and prioritize multiple responsibilities and handle interruptions

Understanding of the importance of confidentiality

Compassion to help patients and caregivers in difficult situations

Experience with electronic health records (EHRs)

Knowledge of insurance benefits

2+ years of experience working as a patient access representative

Ability to function well in a high-paced and occasionally high-stress environment.

Proficient with Microsoft Office Suite or related software.

Education and Experience:

Patient access representatives need to have a high school diploma or equivalent. Computer and typing skills and knowledge of the healthcare industry are helpful.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.