Patient Access Service Specialist in Pinehurst, North Carolina at Pinehurst Surgical Clinic PA

Job Summary

The Patient Access Service Specialist is responsible for delivering exceptional customer service while supporting the daily operations of the Patient Access/Business Office. This role serves as a primary point of contact for patients and caregivers, ensuring accurate registration, efficient workflow, and positive patient experience.

Responsibilities

• Greet patients & caregivers in a professional & courteous manner; collect, verify, & update demographic & insurance information.
• Accurately enter patient data into the practice management system and ensure completeness of registration.
• Communicate patient information effectively with clinical and administrative staff to support continuity of care.
• Collect co-pays, outstanding balances, and payments; provide receipts and required documentation.
• Address patient questions, concerns, and requests in a timely and service-oriented manner.
• Schedule appointments, including walk-in clinic visits, in accordance with clinic protocols.
• Perform end-of-day reconciliation, including balancing transactions, preparing deposits, and generating reports.
• Maintain strict compliance with HIPAA regulations and protect patient confidentiality at all times.
• Adapt to a fast-paced environment while maintaining accuracy, professionalism, and efficiency.
• Perform additional duties as assigned to support departmental and organizational goals.

Core Competencies & Characteristics

• Patient-focused with a compassionate and professional demeanor.
• Strong interpersonal skills with the ability to interact effectively with patients, physicians, and staff.
• Highly organized with strong administrative and problem-solving abilities.
• Maintains confidentiality and demonstrates sound judgment in all interactions.
• Reliable, adaptable, and able to work collaboratively in a team environment.

Qualifications

• High school diploma or equivalent required; prior clerical or healthcare front office experience preferred.
• Proficiency in Microsoft Office and electronic practice management systems.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Demonstrated ability to multitask, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.

Physical Requirements

• Requires the ability to remain in a stationary position for extended periods while performing computer and desk work.
• Regular use of computers, phones, and office equipment requiring manual dexterity and visual acuity.
• Must be able to communicate effectively with patients and staff in person and via telephone.
• Occasionally lifts or moves items such as files, office supplies, or small packages (up to 15 pounds).
• Requires ability to manage a fast-paced environment with frequent interruptions while maintaining professionalism & accuracy.