Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties.

I. Responsible for filing and tracking all Liquidation Loss Claims- back up for invoice processing.

II. Responsible for Evictions and Real Estate Owned property disposals.

III. Short Sale and Deed in Lieu- evaluation and processing.

IV. Property Preservation- request inspections, evaluate and approve preservation work, etc.

V. Monthly default reporting and Investor guideline update notification responsibilities.

VI. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.

VII. Performs a variety of clerical duties including filing or imaging of documents.

VIII. Other duties as assigned.

Required Education: High school diploma or general education degree (GED)

Required Work Experience: Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.

Technology Skills: Proficient in basic computer skills and all Microsoft Office applications.

Required Skills or traits for the position: Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.