This is an office based position. Some interstate travel will be required.

POSITION SUMMARY

This position is responsible for recruitment of eligible home care providers; interviewing and evaluating homes and day care facilities in assigned areas. Individual is responsible for ensuring that home providers meet United States Department of Agriculture (USDA) requirements. This job description does not detail all duties of a particular job assignment. Additional duties, responsibilities and accountabilities may be assigned to an incumbent in this position.

SPECIALIZATIONS

Not required – certifications may be required as position mandates.

Must have a valid Driver’s License and be insurable.

MINIMUM QUALIFICATIONS AND COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for the position, but is not a comprehensive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or GED and two (2) progressive years of experience in general office procedures and customer service. Social services and accounting background experience is a plus. Bilingual a plus but not required.

Competencies:

Performs the essential functions and element of this position competently, demonstrating adequate progress throughout the course of the introductory period of employment and continuing throughout employment with CPLC-NM. A variety of personal competencies need to be demonstrated by everyone at CPLC-NM and include but are not limited to:

• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring CPLC- NM policies and all regulatory requirements;
• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer or client, rather than on self, department, or organization;
• Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed;
• Considerate: Being helpful, respectful, approachable, and team oriented, building strong working relationships and a positive work environment;
• Initiative: Taking ownership of our work, doing what is needed without being asked, following through;
• Efficiency and Continuous Improvement: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things;
• Coach ability: Being receptive to feedback, willing to learn, embracing continuous improvement;
• Safety: Comply with and actively support all workplace safety policies and practices;
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
• Team Player: Able to work collaboratively with others in the organization, and to work well with diverse groups of people and gain and maintain respect of others, both inside and outside of CPLC-NM.