SCHEDULE: Full-time, rotating, including holidays and weekends. We have rotating shift and swing 2PM-11PM, including weekends

ABOUT GATEWAY WEST
Gateway West is Albuquerque’s largest shelter, providing a safe, welcoming environment for men and women experiencing homelessness. On average, we serve 600 guests per night, with cold winter nights bringing in over 700. Here, guests receive a warm bed, meals, secure storage, and access to resources that help them move toward safe, stable housing. Shuttle service is provided daily, and our trauma-informed, low-barrier approach ensures everyone feels supported.

• Manage the intake process for all guests, ensuring smooth and efficient transitions into the shelter.
• Maintain accurate records of interactions and services using HMIS (Homeless Management Information System).
• Coordinate with internal teams and external agencies to create a safe environment for guests and their pets.
• Assist guests with assessments like the VI-SPDAT and connect them to supportive services, case management, and job resources.
• Provide a compassionate, trauma-informed presence that supports guests’ paths to stability and housing.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• High school diploma or equivalent; additional education in social work, human services, or a related field preferred
• Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable
• Proficiency in using HMIS or similar client management systems for data entry and reporting

Competencies

• Strong understanding of trauma-informed care principles and a commitment to applying them in practice
• Ability to work effectively with diverse populations and demonstrate cultural competency
• Excellent communication, organizational, and problem-solving skills
• Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment
• Valid driver’s license and ability to travel locally as needed
• Ability to assess and respond to clients' needs with sensitivity, creating a supportive space that acknowledges the effects of trauma on behavior and communication

BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

The choice is now, the impact is forever. Apply today.

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.