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As part of a care management team who will manage complex members, the Community Well Care Coordinator will provide care management for a panel of older adult members with a variety of medical and/or behavioral health needs. Activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This position is fully remote, but candidate must reside in the state of Indiana.

Work Schedule: Monday through Friday at 8:00 am to 5:00 pm EST

This position is a contingent worker position through Vision Financial Services at our client United Healthcare.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Primary Responsibilities:

• Assist with care management for high medical risks / needs members with comorbid behavioral health needs

As a Care Coordinator:

• Assess members telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs
• Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the member where they are.
• Partner and collaborate with internal care team, providers, and community resources/partners to assist with implementing care plan
• Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)

Required Qualifications:

• Must Possess One of the Following
  • Bachelor’s degree in social work, Psychology, Counseling, Gerontology, or Health & Human Services
  • Have a bachelor’s degree and at least two (2) years of full-time, direct service experience with older adults or people with disabilities (this experience includes assessment, care planning development, and monitoring)
  • Have an Associate degree in any field with a minimum of four (4) year full-time, direct service experience with older adults or people with disabilities (this experience includes assessment, care plan development, and monitoring)
• 2+ years of experience in long-term support services or working with older adults
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Must reside in state of Indiana
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Experience / additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care
• Experience working in team-based care
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
• Background in Managed Care
• Bilingual in Spanish or other language specific to market populations

Physical Requirements:

• Ability to remain stationary for long periods of time to complete computer or tablet work duties

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others