Position Title: Community Support Staff (CSS)

Reports To: Clinical Director

Summary of the Job:

Provide Community Support services as defined by DBHDD and Medicaid. Participate in the treatment team planning by helping to create specific, measurable client goals. Teaching the treatment goals in a home based, community setting. The Community Support Staff should be committed to Sanctuary practice utilizing tools that reinforce our shared language to create a trauma-responsive culture.

Primary Responsibilities:

1. Has knowledge and aware of formulated Individual Resilience Plan (IRP) and will have access to psychiatric notes, and protected health information located in the clients chart. Provide assistance to client/family/caregiver in facilitation of the IRP, including providing skills support.
2. Share information with the treatment team and is considered a part of the team.
3. Will continuously educate the client about their goals, objectives, action strategies and interventions. Services provided focus on rehabilitative, environmental support and resources coordination that promote resiliency and support emotional and functional growth and development.
4. See a client according to assigned and approved units of service.
5. Stay updated on all current Medicaid, licensing, contracting and accrediting requirements.
6. Participate in local inter-agency meetings as needed.
7. Check for completion of case notes, signatures and available units.
8. Utilize personal safety plan for managing emotions and interactions with staff and clients.
9. Complete billing information on services within two days of service provision through the agency’s designated information management and billing system.
10. Provide the number of billable hours assigned to the position; 25 hours weekly for full time staff.
11. Ensure documentation meets requirements of Medicaid, DBHDD, and other CMO audits.
12. See clients according to counseling center schedule.

Additional Responsibilities:

1. Document and provide families/individuals with information regarding community and agency services
2. Input authorization information for new and on-going client services.
3. Complete discharge summaries within 7 days of completion of services.
4. Schedule community clients’ appointments if assigned.
5. Assist in maintaining and updating client’s electronic records.
6. Assist the treatment team and client in updating the crisis plan.
7. Document and provide after-care services as needed and appropriate.
8. Represent agency favorably at all times.
9. Lead training as assigned.
10. Other duties as assigned.

Qualifications:

1. At least 21 years of age. Bachelor’s degree (from accredited college) with a major in the field of human services, related experience is preferred.
2. Possess the ability, flexibility and maturity to render the duties and responsibilities required of this position.
3. Problem solving ability; able to follow and implement procedures.
4. Strong written and verbal communication skills.
5. Proficient in agency required computer skills.
6. Time management and organizational skills.
7. Adequate training or experience to demonstrate the possessions of knowledge and skills necessary to perform the duties and tasks assigned to this position.
8. Handle multiple tasks simultaneously.

Ongoing Qualifications:

• Agree to abide by all the policies, rules, guidelines and regulations of the Georgia Baptist Children's Homes and Family Ministries, Inc.
• Exhibit tactfulness and good judgment in dealing with people
• Familiar with traditional Baptist tenets, customs and practices and shall maintain a compatible lifestyle
• Exhibit the Core Values of Georgia Baptist Children’s Homes and Family Ministries, Inc.
• Utilize the Sanctuary Model of Care and conduct job responsibilities in a traumaresponsive manner.
• Meet all employee guidelines and qualifications as outlined by GBCH & FM, license, contracts and accreditation.
• Have the ability to work in partnership with other members in a team approach
• Arrive to work on time and as scheduled
• Achieve and accomplish annual goals assigned by supervisor or provide acceptable documentation as to why goals were not met.
• Understanding of confidential issues and protected information assigned under HIPAA
• Complete required staff development hours within the program, current CPR, 1st Aid and approved emergency safety intervention training
• Annual physical
• Favorable MVR and fingerprint results
• Maintain valid State Driver’s License as required