About Company:

Positive Growth Inc. is the premier residential and community-based mental health service agency in Clarkston Georgia. We are dedicated to improving the lives of children, youth and families during difficult life transitions by providing comprehensive residential and community-based treatment services. Out goals are to provide high quality, culturally appropriate, strength-based, services; and to empower people to live productive and valued lives.

About the Role:

The Initial Client Intake Paraprofessional (Virtual) plays a critical role in the client onboarding process by serving as the first point of contact for new clients. This position is responsible for gathering comprehensive client information, assessing initial needs, and ensuring accurate documentation to facilitate seamless service delivery. The paraprofessional will work closely with various internal teams to coordinate client intake and support efficient case management. By maintaining clear and empathetic communication, this role helps build trust and rapport with clients from the outset. Ultimately, the position contributes to enhancing client satisfaction and operational effectiveness through meticulous data collection and client engagement. This role is primarily virtual with a required in-home visit to complete intake documents and assist clients with signing up to the patient medical portal. The ideal candidate is organized, personable, and able to clearly explain services while ensuring all required documentation is completed accurately and efficiently.

• Serve as the initial point of contact for all new client referrals
• Conduct intake appointments virtually and coordinate scheduling with families
• Complete one required in-home visit per client to obtain signed intake packets and required consents
• Clearly explain available services, expectations, and next steps to clients and caregivers
• Ensure all intake documentation is completed, signed, and uploaded in a timely manner
• Collaborate with clinical and administrative teams to ensure smooth client onboarding
• Maintain accurate records in the electronic health record (EHR) system
• Follow all confidentiality and HIPAA guidelines

• High school diploma required; Bachelor’s degree in psychology, social work, or related field preferred
• Experience in behavioral health, social services, or case management preferred
• Strong communication and interpersonal skills
• Ability to build rapport quickly with diverse populations
• Highly organized with strong attention to detail
• Comfortable using virtual platforms and EHR systems
• Reliable transportation for occasional in-home visits

Skills:

The required skills enable the paraprofessional to efficiently gather and document client information while maintaining clear and compassionate communication. Proficiency with virtual communication tools ensures smooth interactions with clients and internal teams despite remote work settings. Organizational skills are essential for managing multiple client intakes, scheduling follow-ups, and maintaining accurate records. Preferred skills such as familiarity with case management software enhance the ability to navigate digital systems and streamline workflows. Additionally, bilingual capabilities and knowledge of client interviewing techniques improve service accessibility and quality, fostering stronger client relationships.