Florida National University contributes to the education of a diverse student body within the community it serves. FNU employs and develops a faculty of scholars proficient in the art of teaching. We strive to prepare students for employment in their chosen careers through quality education and instruction.

Position Overview: Assist with the activities of the Student Services Department. Assist with promoting and executing activities to enhance the cultural, professional, and educational growth of students. Offer support to both students and administration regarding various interactions throughout the students' university experience.

Key Responsibilities:

1. Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally.
2. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, compliance with data protection regulations, and pertinent legal regulations in all aspects of admission activities.
3. University Engagement: Participate in Commencement Exercises, new student orientation, university events, committees, self-studies, and University Commencement Ceremonies.
4. Special Projects: Execute special projects assigned by the President or supervisor.
5. Compliance Adherence: Ensure compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules, and Regulations, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), and all other applicable federal, state, and local laws, rules, and regulations.
6. Assigned Duties: Undertake other assigned duties as required.

Specific Duties and Responsibilities:

1. Assist with the Enforcement of regulations and standards found in the University Catalog and Student Handbook, when necessary, among the student body.
2. Assist with the Commencement ceremony for graduating students for all campuses.
3. Provide recommendations to the Director of Student Services and Campus Dean regarding student feedback with concerns regarding various departments of the university to ensure student satisfaction and resolution.
4. Encourage student participation and assist in developing the Student Government Association for the campus.
5. Issue and enforce the usage of student ID cards throughout the campus.
6. Assist in executing the educational, professional, and cultural activities that enhance student growth and development.
7. Assist and facilitate the participation of students in various student organizations.
8. Assist with the implementation of the orientation event for new students.
9. Assist with the Safety plan for students and staff for the campus.

1. Provide information on the Family Educational Rights, Privacy Act, and the Department of Education Privacy Act rules to students when inquiries arise.
2. Provides information and support about Title IX.
3. Provide continuing education information to students.
4. Maintain graduate students list database for future Alumni Association.
5. Provide health insurance information to domestic and international students.

Requirements:

1. Associate or bachelor’s degree in education, business, or related field.
2. One year of administrative, customer service, or student support experience.
3. Experience with Microsoft Office Suite (Word, Excel, and PowerPoint).
4. Must have customer service experience.
5. Experience with conflict resolution.

Key Competencies

• Numerical, literacy, organization, and planning skills
• Work management and prioritizing skills

• Problem-solving ability, attention to detail

• Innovative, self-motivated team player capable of working independently and collaboratively
• Effective organizational, planning, and time management skills

Schedule:

Monday to Thursday

• Monday - Thursday: 2 days from 8:00 am to 5:00 pm and 2 days from 12:00 pm to 9:00 pm
• *Fridays alternate (campus closes at 7 pm) (8:00 am to 5:00 pm or 10:00 am to 7:00 pm)

Job Type: Full-time.

Working Conditions

General office working conditions. The noise level is at normal office capacity.

Physical Demands

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee may be required to frequently and for extended periods, sit; stand; walk; use hands to handle and feel objects; reach with hands and arms; and climb stairs. This position requires the ability to see, hear, and operate a computer keyboard and standard office equipment. The employee must lift and/or move up to (10) pounds and occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust to focus. The employee must travel to other campuses if needed and/or required.

Safety Hazard of the Job

Minimal Hazards.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Supplemental Benefits
• Paid Holidays
• Vacation
• Sick Time
• Bereavement Leave
• Jury Duty
• Military Leave
• Personal Leave
• Benefits Continuation (COBRA)
• 401(k) Savings Plan
• Educational Assistance
• Family Medical Leave Act (FMLA)

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all tasks, duties, skills and/or responsibilities required for this position in each Campus at all times. Tasks, duties, skills and/or responsibilities may vary from individual to individual, campus to campus and over time, depending upon various factors. These are general guidelines for this job position.