This position proactively identifies areas of liability exposure regarding patient safety and quality concerns and coordinates the reporting of such information to appropriate entities for analysis and action to reduce the likelihood of loss and improve patient outcomes. This position is part of the Risk Management Department and interfaces with multiple departments. This position maintains systems within the organization to detect, monitor, prevent, organize, measure, investigate, report, and manage patient adverse events, malpractice claims, incident reports, and other indicators of potential patient harm. This position will coordinate the response to occurrences, including complaints, demands, never events, near misses, and sentinel events and will facilitate Root Cause Analyses to identify opportunities for improvement as well as to minimize potential liability from identified occurrences. The position provides education and coaching on a variety of topics intended to reduce clinical risk, i.e. legal holds, consent, Just Culture, Universal Protocol and many others.

This position facilitates Root Cause Analysis, collaborates with multiple departments in identifying performance improvement opportunities, and is responsible to ensure adequate follow through of issues identified in RCAs and claims. Monitors incidents and facilitates claims reporting as appropriate. The incumbent must demonstrate the knowledge and skills necessary to assists in the investigation of claims; chart reviews and supports internal and external defense efforts.

This position is responsible for the tracking, trending, and investigation of occurrences, potentially compensable events and preventable adverse events. This position works with clinical and medical staff on issues related to concerns of liability. This position requires advanced leadership skills. These leadership skills include role modeling, coaching, and monitoring to develop staff. This position also requires ongoing assessment, planning, implementation, and evaluation of quality improvement methods for the health system.

It is common to encounter potential hazards in the healthcare environment. Some of these hazards could include, but are not limited to: Radiation, Toxic Chemicals, Biological Hazards, Heat, Noise, Dust and Stress. Renown Health has a Safety Management Program in place addressing these issues.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing and speaking English. Bachelor’s degree in a healthcare related field is required. Clinical background and/or healthcare experience preferred.

Experience:

Risk Management/Quality Improvement experience preferred. Demonstrate proficient computer skills including expertise in Microsoft Excel, with compilation of spread sheets, and accompanying charts/graphs.

License(s):

None

Certification(s):

CPHRM or CPHQ preferred.

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Visio, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.