Position Summary:
This position will provide unarmed security staffing at the WCS Administration Building as well as the Community Based Mental Health Programs facility. The position will provide safety and security to WCS participants, staff, and visitors in a consistent and professional manner. This position also provides back up security assistance as needed to all WCS program locations, and back up coverage at shelter programs as needed. This position will also assist with drop in security assessments to support WCS programs consisting of The Milwaukee County Day Reporting Center, Parsons House, Joshua Glover, Thurgood Marshall Apartments, Shelter Care, Project Excel, Bakari Center, Sankofa House, Swigart, North Campus, and the WCS Behavioral Health Community Based Mental Health Programs.

Essential Functions:

1. Greeting and directing visitors and participants.
2. Ensures visitors and / or participants are signing in and out.
3. Have thorough knowledge of the programs offered within WCS and their locations.
4. Conducting interior and exterior building checks.
5. De-escalate situations that may arise with participants and removing them from the building / premises if necessary.
6. Provide backup coverage for shelter programs as needed.
7. Coordinates timely submission of reports and documentation such as accidents, incident reports, and / or medical response reports.

Other Duties and Responsibilities:

1. Takes appropriate action to prevent or diffuse potentially disruptive behavior.
2. Submits work orders to WCS Facilities Department and WCS IT as related to security needs in the programs.
3. Responsible for overall safety and security of participants and staff.
4. Assist with clearing floors during fire / tornado drills or actual events.
5. Assist with mail and deliveries as needed.
6. Report incidents to Milwaukee Police as required.
7. Ensure that any security or facility issues are reported to the necessary entities.
8. Other duties as assigned.

Minimal Qualifications

Must have at least three (3) years of experience working in a security role. Must clear Caregiver and Background checks and physical exam prior to hire. Must have valid driver’s license, automobile, and insurance sufficient to meet agency requirements

Performance Expectations:

Expectations are to maintain a neat, professional appearance, and to interact with participants, staff and members of the public in a professional manner that positively represents WCS.

Knowledge, Skills and Abilities:

Must be knowledgeable in assessing and intervening in situations that present risks, and compromise safety and security. Must be proficient in the use of computers and basic software (Microsoft Word, Excel, etc.). Must possess excellent oral and written communication skills. Ability to work in a constant state of alertness. Ability to work cooperatively with supervisors, co-workers, and other staff is a must. Ability to always exercise and use good judgement. Ability to communicate effectively and in a positive manner with staff and participants. Ability to respond appropriately in a crisis situation. Sensitivity toward cultural, ethnic, and disability issues. Ability to learn evidence based best practices and apply those skills learned.

Personal Attributes:

Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

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Working Conditions:

Work is primarily performed at the WCS North Campus, but may require a presence at other program sites as / if needed. Individuals performing this job can expect to work in various weather conditions as needed. Shift hours may vary depending on needs of the agency to include evenings and weekends.

Physical Demands:

Must be able to climb two to three flights of stairs and be mobile throughout the facility. Must be able to sit for extended periods of time, walk and stay awake while on shift. Must be able to remain alert and aware of surroundings while on shift. Must be able to evacuate occupants from building in less than three minutes in the event of an emergency. Requires ability to provide First Aid and CPR. Some lifting required.

Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.
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