PAS Specialist (Vancouver, WA)

US-WA-Vancouver

Requisition ID: 2026-38221
Position Category: Hospital/Clinic Support
Job Type: AFSCME union represented
Position Type: Regular Full-Time
Posting Department: Casey Eye Institute, Department of Ophthalmology
Posting Salary Range: $24.58 - $33.26 per hour with offer based on experience, education and internal equity
Posting FTE: 1.00
Posting Schedule: Monday through Friday
Posting Hours: Hours to be determined by manager, between 8:00am and 5:00pm
HR Mission: School of Medicine
Drug Testable: No

Department Overview

OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.

Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.

The purpose of this position is to provide support to the Casey Eye Institute in Vancouver, Washington, specifically in the areas of telephones, reception, scheduling, and day-to-day operations. This position is a full-time, on-site position.

Function/Duties of Position

Receive patients arriving for appointments and assisting in patient flow throughout the clinic visit. Maintaining a clean, safe and orderly environment in the waiting area for patients, family and clinic personnel. This includes, but not limited to, keeping the waiting area free of litter and obstacles, keeping magazine subscriptions current and tidy, maintaining supplies and necessary clinic forms.

Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements.

Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Verifies and updates address, insurance and phone numbers in medical records. Distributes new forms, health questionnaires, and HIPAA paperwork. Explains and satisfies any necessary patient signature requirements. Prepares charts for technicians, and escorts patients to rooms as needed.

Confirm or obtain pre-authorizations from 3rd party payers, obtains prior medical records if appropriate and creates medical records, if needed. Mails new patient information packets. Updates and maintains existing charts. Prepares charge slips one day prior to appointment. Updates computer, charts and schedules on "no shows" and rescheduled appointments. Pull charts of deceased patients for physician review and filing in archives. Purge aged charts for filing in archives. Stock all medical record supplies, forms and labels. Provides personal reminders to patients one day prior to appointments, confirming time, location and physician. Schedule appointments for the Vancouver practice and all providers that see patients in Vancouver. Faxes billing information to outside hospitals for surgery patients, and medical records/correspondence upon request. Receive and record payments and process charge cards.

Triage phone calls appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.

Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous applications of process improvement methods and skills.

Provides back-up administrative support to other support staff. This includes, but is not limited to: attending educational in-services and staff meetings, communicates additional training needs to direct supervisor, cross-trains for position in assigned or other clinic areas, when necessary. Maintains core competencies and demonstrates continuous applications of these skills throughout the time of employment. This includes other duties as assigned by manager, including duties at other Casey satellite offices as directed. Demonstrate competency with approved OHSU technology; includes but not limited to Epic, Microsoft Outlook.

Preparing Charge Slips and Charts for posting, posting charges into EPIC, Counseling patients to understand insurance benefits and acting as liaison between patient and UMG, Preparing various insurance forms to send to UMG and preparing invoices and patient records for insurance companies and attorneys, Researching missing charge slips.

Required Qualifications

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.

Knowledge and Skills Required:

Basic computer keyboarding skills including typing of 30 - 45

wpm. Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

Preferred Qualifications

High School diploma or GED preferred. Two years of work experience in a medical office in a high-volume direct patient contact. Ophthalmology experience preferred.