Business Product Manager (US-O)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

The role provides direction, alignment, and thought leadership for building a unified, end-to-end resource management ecosystem that drives productivity, cost efficiency, and operational resilience across regions.

Operating at the intersection of operations, digital product development, and transformation, the Business Product Manager plays a critical role in defining the strategic path for SmartReM (SmartOps, SmartAnalytics, and complementary BI tools), ensuring global scalability and business value.

Responsibilities

• Provides direction for SmartReM solutions, shaping business concepts, standards, and operating models to meet global and future operational needs.
• Leads the business-side design and validation of SmartVolume/Plan and SmartAnalytics, and BI interfaces, ensuring solutions support intelligent decision-making at all levels.
• Translates complex operational requirements into prioritized business needs, influencing IT roadmap, resource allocation, and long-term product strategy.
• Steers the creation and evolution of global business process documentation, use cases, capability frameworks, and training materials.
• Establishes robust KPIs, governance indicators, and business case models that guide prioritization in global steering forums.
• Ensures continuous improvement loops are embedded, driving evolutionary and breakthrough enhancements across SmartReM.
• Orchestrates global deployment strategies, ensuring SmartProd adoption aligns with OMS FC expectations and broader transformation initiatives.
• Monitors deployment performance and regional readiness, providing strategic recommendations for scaling, improvements, or interventions.
• Champions bottom-line impact through SmartProd solutions, ensuring regions understand how to translate tools into real-site performance gains.
• Acts as the strategic business counterpart for regions, ensuring governance, standards, and the product roadmap align to operational realities and business priorities.
• Leads cross-functional alignment with IT, OpsEx, HR, Finance, Planning, and other partners to ensure seamless integration and shared accountability for results.

Required Education and Experience

• Bachelor's degree in industrial engineering, Supply Chain Management, Operations Management, Business Administration, or a related field, required.
• Master's degree preferred (MBA, MSc in Supply Chain/Engineering/Analytics), preferred.
• Certifications such as Lean Six Sigma (Green/Black Belt), PMP, or Agile/Scrum, preferred.
• Minimum six (6) years of experience in operations, process engineering, operations excellence, workforce productivity, or supply chain transformation, required.
• Experience working with engineered standards, WMS/LMS/Smart Productivity tools, or workforce management systems, preferred.
• Demonstrated capability in data analysis, KPI design, and translating insights into operational improvements, preferred.
• Strong track record in change management, training, coaching, and building capability in multicultural environments, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.